Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Sarah Coyle

Everett,ON

Summary

Accomplished Production & Merchandise Manager at Beattie's Distillers Inc., adept in inventory management and customer service, significantly enhanced sales through strategic merchandise presentation and relationship building. Leveraged expertise in supply chain coordination and attention to detail to drive business growth and customer satisfaction, establishing a culture of continuous improvement and operational excellence.

Overview

18
years of professional experience

Work History

Beattie's Distillers Inc.

Production & Merchandise Manager
12.2016 - 10.2023

Job overview

  • Boosted sales performance by effectively managing merchandise assortments and inventory levels.
  • Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Reviewed customer feedback to identify trends and improve product selection.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Launched quality assurance practices for each phase of development
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
  • Launched new products and services with thorough market research, leading to increased revenue growth.
  • Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Formulated policies and procedures to streamline operations.
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
  • Established standard operating procedures that enhanced employee performance.
  • Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
  • Developed and executed strategic plans for increased productivity, profitability, and overall business growth.

Willie's Van & Car Wash

Kiosk Attendant
03.2006 - 10.2016

Job overview

  • Provided product knowledge to customers, enabling informed purchasing decisions and increased sales.
  • Collaborated with team members to optimize workflow efficiency and provide exceptional customer service.
  • Assisted in training new hires on kiosk procedures and best practices, promoting consistent performance across the team.
  • Resolved customer complaints professionally, leading to repeat business and positive feedback.
  • Enhanced customer satisfaction by providing prompt and courteous service at the kiosk.
  • Maintained a clean and organized kiosk, resulting in an inviting environment for customers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Processed customer orders and accurately handled payment transactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Loyalist College of Applied Arts And Technology
Belleville, ON

Associate of Science from Medical Administrative Assistant
09.2015

University Overview

  • Graduation Dean's List

Skills

  • Inventory Management
  • Merchandise presentation
  • Merchandise Allocation
  • Retail display setup
  • Stock replenishment
  • Seasonal Planning
  • Shipment Processing
  • Stockroom Organization
  • Supply Chain Coordination
  • Customer Service
  • Relationship Building
  • Attention to Detail

Languages

English

Timeline

Production & Merchandise Manager

Beattie's Distillers Inc.
12.2016 - 10.2023

Kiosk Attendant

Willie's Van & Car Wash
03.2006 - 10.2016

Loyalist College of Applied Arts And Technology

Associate of Science from Medical Administrative Assistant

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Sarah Coyle