Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Cox

Fort Liard,NT

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am skilled at accurately transcribing audio files into written documents. Works with variety of audio sources utilizing modern transcription software to complete on-time assignments. Expertly manages time and simultaneous projects.

Overview

12
12
years of professional experience

Work History

Transcriptionist

Self Employed
01.2021 - Current
  • Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity.
  • Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
  • Reviewed completed reports for proper formatting, grammar, and sentence structure.
  • Verified accuracy of transcribed material prior to finalization.
  • Stayed organized and kept detailed records to accurately track progress and client information.
  • Applied audio quality control techniques to provide accurate transcripts from low quality audio.
  • Transcribed sensitive documents with complete confidentiality.
  • Responded to inquiries regarding transcripts to provide information and resolve issues.
  • Performed freelance work with flexibility to meet employer-set deadlines.

Telecommunications Operator

RCMP
10.2015 - Current
  • Connected callers with appropriate professional, department, or business.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Maintained up-to-date knowledge of emergency call procedures.
  • Collaborated with other technicians to troubleshoot and resolve technical issues.
  • Responded to service requests during and after business hours.
  • Managed and prioritized customer service requests to achieve prompt resolution.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Supported customers by managing 50 plus calls per day efficiently while maintaining professionalism and upbeat tone

Shift Supervisor

Starbucks
04.2011 - 12.2014
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Education

High School Diploma -

North Island Distance Education School
Courtenay, BC
01.2012

Skills

  • Confidential Records Management
  • Error Correction
  • Good Written Communication
  • Data Input
  • Transcription Preparation
  • Maintaining Strict Confidentiality
  • High-Volume Environments
  • Microsoft Word
  • Customer Satisfaction
  • Transcribing Documents
  • Proofreading
  • Strong Planning Skills

Timeline

Transcriptionist

Self Employed
01.2021 - Current

Telecommunications Operator

RCMP
10.2015 - Current

Shift Supervisor

Starbucks
04.2011 - 12.2014

High School Diploma -

North Island Distance Education School

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Sarah Cox