Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Sarah Concepcion

Sarah Concepcion

Brea

Summary

Highly adaptable with experience in fast-paced, customer-focused environments. Skilled in multitasking, clear communication, and problem-solving. Known for staying calm under pressure, and providing exceptional service with professionalism and accuracy.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Parts Sales Manager

AutoZone
Pomona
03.2023 - Current
  • Managed inventory levels to ensure product availability for customers.
  • Trained and mentored team members on effective sales techniques.
  • Developed promotional strategies to boost sales during peak seasons.
  • Assisted customers in identifying and selecting the right parts for their needs.
  • Provided excellent customer service by responding to inquiries in a timely manner.
  • Conducted complimentary battery checks, testing and wiper installations.
  • Resolved customer complaints promptly and efficiently.

Kitchen and Bath Designer

The Home Depot Inc
Covina
02.2020 - Current
  • Experience in different departments consisting of Appliance Specialist, Flooring Specialist, Pro Account Sales Specialist, Service Desk Leader, and Garden Associate.
  • Certified on Forklift, Reach truck, Order picker, Ballymore, EPJ, and Pacer.
  • Experience using multiple ordering systems, including ESVS, OrderUp, OMS, and QuoteCenter.
  • Experience using Microsoft Word, PowerPoint, Excel, Outlook for presentations and communications.
  • Designed kitchen and bath layouts using CAD software for customer projects.
  • Collaborated with clients to understand their design preferences and requirements.
  • Recommended products and materials based on design concepts and budget constraints.
  • Managed customer appointments and consultations to streamline the design process.
  • Trained new team members on design software and customer service best practices.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Addressed any customer complaints promptly and professionally.
  • Collaborated with contractors to ensure designs conformed to building codes and regulations.
  • Conducted site visits to measure existing spaces for renovation projects.
  • Provided technical support regarding product selection, installation methods and troubleshooting issues.
  • Prepared presentations highlighting new products or services offered by company.

Restaurant Hostess

Pizzaioli
Chino
02.2019 - 02.2022
  • Greeted and welcomed guests with a friendly demeanor and attentive service.
  • Managed reservations and organized seating arrangements for optimal flow.
  • Communicated wait times clearly to guests, ensuring a smooth dining experience.
  • Handled guest inquiries and complaints professionally, ensuring satisfaction.

Boba Barista

OMOMO Tea Shoppe
Chino
04.2019 - 02.2020
  • Prepared a variety of boba drinks following standard recipes and presentation guidelines.
  • Operated point-of-sale system for customer transactions and order processing.
  • Maintained cleanliness and organization of the workspace and equipment.

Shift Leader

Nature's Juice
Chino
04.2018 - 04.2019
  • Supervised team operations during shifts to ensure efficient workflow.
  • Trained new employees on company policies and operational procedures.
  • Monitored inventory levels and ordered supplies as needed for smooth operations.
  • Implemented safety protocols to create a safe work environment for all employees.
  • Resolved customer complaints promptly to enhance overall satisfaction and experience.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.

Education

Associate of Science - Business

Citrus College
Glendora, CA
06-2024

High School Diploma -

Ruben S. Ayala High School
Chino Hills
05-2018

Skills

  • CAD software
  • Team building
  • Effective communication
  • Problem solving
  • Coordinating paperwork
  • Technical support
  • Inventory auditing
  • Forklift operation

Certification

  • Typing Certificate | Glendora Employment Agency, June 2025- June 2026 | 62 WPM
  • #1 Sales Specialist in the District 2021-2022

Accomplishments

  • Recognized Bronze, Silver, Gold, Platinum holder at The Home Depot.

Timeline

Parts Sales Manager

AutoZone
03.2023 - Current

Kitchen and Bath Designer

The Home Depot Inc
02.2020 - Current

Boba Barista

OMOMO Tea Shoppe
04.2019 - 02.2020

Restaurant Hostess

Pizzaioli
02.2019 - 02.2022

Shift Leader

Nature's Juice
04.2018 - 04.2019

Associate of Science - Business

Citrus College

High School Diploma -

Ruben S. Ayala High School

Similar Profiles

CREATE PROFILE
Sarah Concepcion