Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Sarah Collins

Wallbrook,NS

Summary

Accomplished Operations Manager and Office Manager with a proven track record at Ashley Montgomery Design, Farrow Arcaro Design, enhancing operational efficiency and fostering vendor relationships for improved service quality. Expert in supply chain logistics and team leadership, I've driven process improvements, significantly boosting productivity. My strategic approach to customer service and conflict resolution has consistently elevated client satisfaction and team dynamics.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

29
29
years of professional experience

Work History

Operations Manager

Ashley Montgomery Design
11.2022 - 12.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Office Manager

Farrow Arcaro Design
05.2014 - 10.2022
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Responsible for all Logistics. Including client delivery and set up of new furniture.

Owned and Operated Tile Company

Self-employeed
01.1995 - 01.2013
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.

Education

Dental Assistant Certificate - Dental Assistant

College of Business Training School
Barrie, ON
06-1990

GED -

Collingwood Collegiate Institute
Collingwood, ON
06-1988

Skills

  • Team leadership
  • Customer service
  • Employee relations and conflict resolution
  • Management
  • Operations oversight in Logistics
  • Purchasing and procurement
  • Warehouse operations
  • New product introductions strategies
  • Advanced training in Hous Pro, Microsoft Office, Quick Books
  • Supply chain logistics
  • Staff training

Languages

English
Native or Bilingual

Interests

  • Knitting
  • I like working with my hands and fixing things
  • Cooking

Timeline

Operations Manager

Ashley Montgomery Design
11.2022 - 12.2023

Office Manager

Farrow Arcaro Design
05.2014 - 10.2022

Owned and Operated Tile Company

Self-employeed
01.1995 - 01.2013

Dental Assistant Certificate - Dental Assistant

College of Business Training School

GED -

Collingwood Collegiate Institute

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Sarah Collins