- Professional Musician - Singer/ Songwriter in band, Tallies
Sarah Cogan
Toronto
Summary
Dynamic hospitality professional with proven leadership at Sneaky Dee's, enhancing customer satisfaction through effective conflict resolution and staff engagement. Skilled in cash handling and time management, I excel in high-volume environments, ensuring operational excellence and a safe, organized atmosphere for both staff and patrons.
Overview
12
12
years of professional experience
Work History
Manager, Bartender, Server
Sneaky Dee's
10.2015 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Bartender, Server
Pressed Cafe
01.2013 - 09.2014
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Diploma - Music Industry Arts
Algonquin College
Ottawa, ON09-2014
Skills
- Team leadership
- Time management
- Complex Problem-solving
- Staff training and development
- Staff management
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe food handling
- High volume dining
Interests
Timeline
Manager, Bartender, Server
Sneaky Dee's
10.2015 - Current
Bartender, Server
Pressed Cafe
01.2013 - 09.2014
Diploma - Music Industry Arts
Algonquin College
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