WEI-PING PENG
Toronto,ON
Summary
Driven Hospitality Specialist with talent for maintaining customer satisfaction while assisting with reservations and special requests. Successful in helping customers plan special events through exceptional industry knowledge and catered recommendations for venues and vendors. Flexible with upbeat demeanor and commitment to client satisfaction.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Executive Assistant
EnerVest Co. Ltd.
Taipei
06.2021 - 12.2021
- Screened phone calls, emails, mail and visitors to route and resolve information requests.
- Arrange daily meeting for general manager and important VIP meeting date coordination.
- Purchasing plane tickets for chairman's business trip and searching updated pandemic policy of transit country Turkey and destination country Germany.
- Preparing all required documents and making PCR test appointments.
Assistant Account Manager
The Grand Hotel, Taipei
Taipei
12.2015 - 03.2021
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Anticipated clients' needs by staying in touch on regular basis.
- Built client relationships by acting as liaison between customer service and sales teams.
- Built relationships with customers and community to promote long term business growth.
Sales Assistant
TOP trading company
Taipei
08.2014 - 11.2015
- Assist sales representatives to contact suppliers and process quotations.
- Ensure smooth production line processes and quality inspections, so that sales representatives can deliver good products to customers.
All Rounder
Erldunda Roadhouse
, Ghan NT
07.2012 - 05.2014
- Helped customers complete purchases, locate items.
- Answered questions about store policies and addressed customer concerns.
- Stocked, tagged and displayed merchandise as required.
- Kitchenhand.
- Housekeeping.
Education
Graduate Certificates - Business Management
Georgian College@ILAC
425 Bloor St E, Toronto, ON M4X 1L7 05.2022 - Current
Bachelor of Arts - Sociology
Soochow University
Taipei 09.2005 - 06.2009
Skills
Customer service
undefinedTimeline
Graduate Certificates - Business Management
Georgian College@ILAC
05.2022 - Current
Executive Assistant
EnerVest Co. Ltd.
06.2021 - 12.2021
Assistant Account Manager
The Grand Hotel, Taipei
12.2015 - 03.2021
Sales Assistant
TOP trading company
08.2014 - 11.2015
All Rounder
Erldunda Roadhouse
07.2012 - 05.2014
Bachelor of Arts - Sociology
Soochow University
09.2005 - 06.2009
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