Sarah Chiang
Vancouver,BC
Summary
Proven administrator with a track record of enhancing customer satisfaction and fostering client relationships at Brilliant Tree Education Ltd. Excels in events and logistics coordination, demonstrating exceptional problem-solving and multitasking abilities. Achieved significant improvements in customer service and team leadership, ensuring dependable and responsible management of high-stress situations.
Overview
15
15
years of professional experience
Work History
Administrative Manager
Brilliant Tree Education Ltd.
07.2019 - 12.2023
- Provided exceptional customer service to both internal and external clients, resolving issues promptly.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
Event Planner
Elefun Consulting Ltd.
06.2016 - 01.2019
- Coordinated schedules and timelines for events.
- Adapted quickly to unforeseen circumstances or changes in the event landscape, implementing contingency plans as needed.
- Performed event coordination for larger parties and gatherings.
- Developed strong relationships with clients, fostering trust and rapport for ongoing business opportunities.
- Corresponded with clients to answer questions and resolve issues.
Customer Service Executive
Green Light Logistic
03.2009 - 07.2011
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Achieved high call volume daily without sacrificing quality or attention to detail during each interaction.
- Managed a database of leads, ensuring timely follow-up calls and accurate recordkeeping.
Education
High School Diploma -
Steveston-London Secondary School
Richmond, BC06.2000
Skills
- Customer Service
- Team Building and Leadership
- Schedule Coordination
- Relationship Development
- Events Coordination
- Logistics Coordination
- Problem-Solving
- Dependable and Responsible
- Multitasking Abilities
Languages
English
Professional Working
Chinese (Mandarin)
Professional Working
Chinese (Cantonese)
Professional Working
Timeline
Administrative Manager
Brilliant Tree Education Ltd.
07.2019 - 12.2023
Event Planner
Elefun Consulting Ltd.
06.2016 - 01.2019
Customer Service Executive
Green Light Logistic
03.2009 - 07.2011
High School Diploma -
Steveston-London Secondary School
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