Sarah Chhay
Lake Elsinore
Summary
Customer Service professional eager to embark on a rewarding career in client relations. Demonstrates a strong commitment to enhancing customer experience with excellent communication and interpersonal skills. Ready to learn and adapt quickly in dynamic environments, ensuring timely and effective service delivery.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative (Remote)
V.S. Sheridan Services
11.2023 - Current
- Assist clients with inquiries, ensuring satisfaction and fostering loyalty.
- Resolve issues efficiently, leading to improved customer retention and positive feedback.
- Utilize CRM tools to track interactions, enhancing communication and service delivery.
- Collaborate with team to streamline processes, resulting in faster response times.
- Contribute to a supportive environment, promoting team success and client trust.
- Provided exceptional client support, driving significant improvements in customer satisfaction and loyalty through personalized service.
Junior Collections
Americor Funding- Independent/Contract Work
2017 - 2017
- Contacted Customers regarding outstanding balances in a professional matter.
- Worked effectively in fast-paced environments.
- Escalated complex accounts to senior collectors when neccessary.
Mortgage Title Specialist
US Res- Independent/Contract Work
2010 - 2010
- Conducted title searches to verify property ownership and legal descriptions.
- Prepared and reviewed title documents for accuracy and compliance with regulations.
- Collaborated with clients to resolve title-related issues and provide timely solutions.
- Utilized title software to streamline document processing and improve workflow efficiency.
Consumer Relations Agent
Go Apply Inc.
03.2006 - 08.2007
- Resolved customer inquiries, enhancing satisfaction and retention through effective solutions.
- Managed a high volume of calls, maintaining quality, and efficiency in handling request.
- Collaborated with team members to streamline operational workflows and improve efficiency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Assistant Asset Manager
Ameriquest Mortgage Company
12.2002 - 02.2005
- Managed asset portfolios, enhancing value and reducing risk through strategic decision making.
- Collaborated with Real Estate agent for BPO and appraisals.
- Work with Asset Managers, Eviction and Escrow Departments for the sales of REO properties
- Provided support during property sales transactions, facilitating smooth transitions for all parties involved.
Education
CBCS Lic# G8F2X3Y2 -
National Health Career Association
Temecula, CA06-2025
Certificate of Completion Medical Billing/ Coding -
Health Staff Training Institute
Temecula, CA01-2025
High School Diploma -
David Starr Jordan
Long Beach, CA06-1998
Skills
- Team collaboration
- Problem solving
- Time Management
- Process Improvement
- Conflict Resolution
- Customer Advocacy
- Negotiation skills, Active listening, Quality assurance
- Data Entry, Customer Insights, Multi-tasking, attention to detail
Timeline
Customer Service Representative (Remote)
V.S. Sheridan Services
11.2023 - Current
Consumer Relations Agent
Go Apply Inc.
03.2006 - 08.2007
Assistant Asset Manager
Ameriquest Mortgage Company
12.2002 - 02.2005
Junior Collections
Americor Funding- Independent/Contract Work
2017 - 2017
Mortgage Title Specialist
US Res- Independent/Contract Work
2010 - 2010
CBCS Lic# G8F2X3Y2 -
National Health Career Association
Certificate of Completion Medical Billing/ Coding -
Health Staff Training Institute
High School Diploma -
David Starr Jordan