Sarah Chaudhry
18 Beresford Ave., Toronto,ON
Summary
Dynamic Pharmacy Manager with a proven track record at Loblaws Company Ltd., adept at implementing critical health policies and leading high-performing teams. Excelled in medication dispensing, patient education, and adapting to regulatory changes. Boosted immunization rates to record highs, showcasing exceptional leadership and communication skills. Committed to enhancing patient care and pharmacy operations efficiency. Dedicated to community service as an integral part of the neighbourhood.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
Loblaws Company Ltd. Loblaws
05.2014 - Current
- Communication with patients to ensure they have a good understanding of their medications and care. Clear communication in layman's terms and non-verbal cues to ensure there is understanding. Always delivered with empathy, care and respect.
- Working in a high pressure environment with intense volume of 200-400 prescriptions per day.
- Difficult decisions made based on best possible patient outcome and ethical boundaries.
- Lead role in developing and delivery of masking/PPE policies to staff and peers across 30 stores during Covid-19 both in written and verbal communication.
- Supervise team of 8 pharmacy staff.
- Good understanding of pharmacy operations, programs and rapid changes to legislation during Covid-19 ie. transfers, renewals, prescribing changes
- Recently prescribing for minor ailments, and Paxlovid for Covid
- Vaccinated patients to provide immunity against Covid-19, influenza, pneumonia and other diseases. Top 20 store in Ontario with record count of vaccinations.
- Collaboration with other healthcare professionals and support staff to ensure continuity of care for patients and seamless daily operations.
- Developed policies and procedures for effective pharmacy management with colleagues
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Detailed and comprehensive documentation of patient care drug utilization, medication reviews, reporting errors and prevention. This is a key component for quality and continuity of care.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
- Communicated with patients, ensuring that medical information was kept private.
- Delivered training on medical device use and storage to enhance support for different groups of patients.
- Recruited, hired and trained pharmacy interns and newly hired assistants, providing direct supervision, ongoing staff development and continuing education to employees.
- Delegate staff & assign specific goals to maintain a fluid work flow.
- Successfully negotiated client contracts for flu clinics to create increased revenue
- Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
Pharmacy Manager
Loblaws Company Ltd No Frills
09.2008 - 05.2014
- Vaccinated patients to provide immunity against influenza, pneumonia and other diseases
- Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
- Collaborated with store manager to maintain daily operations.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Overseeing pharmacy operations. Managing staff and workflow independently. Making timely decisions based on my professional judgment to avoid wasted time.
- Ensure prescriptions are being filled legally and precisely according to guidelines and regulations. Keeping up to date with any rules and regulations with practice.
Casual Clinical Pharmacist
Center for Addiction and Mental Health (CAMH)
07.2007 - 11.2008
- Dispensed Methadone and Suboxone
- Working with vulnerable segments of the community eg. People living with mental health issues and addictions and incarcerated individuals in the Don Jail.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Provided patient counseling and advice on prescriptions as well as alternatives and over-the-counter medications, side effects and contraindications and explained proper administration.
Pharmacy Manager
Loblaws Company Ltd. Fortinos
07.2006 - 08.2008
- Collaborated with other healthcare professionals locally to create better health care outcomes and practices for patients.
- Brought pharmacy back to clinical and official guidelines after suffering under previous management.
- Discussed Ontario Medschecks with the community when first initiated to provide most effective medical advice
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Increased patient satisfaction scores and helped to build back business to higher numbers than before
Education
Certificate -
Pharmacy Examining Board of Canada
Toronto, ON11-2005
Canadian Pharmacy Skills - International Pharmacy Graduate Program
University of Toronto
Toronto, ON05.2005
Bachelor of Science - Bachelors of Pharmacy
University of Punjab
Lahore, Pakistan06.2003
OSSD -
Kipling Collegiate Institute
Etobicoke, ON06.1997
Skills
- Overseeing & managing pharmacy operations
- Adaption & Adherence to Regulatory Requirements and changes
- Employee Recruitment
- Employee Performance Evaluations & Training
- Drug Inventory Management
- Financial Reporting Coordination
- Pharmacy Software Healthwatch, Kroll
- Comfortable in Microsoft Office environment
- Medication Dispensing & Patient Education
- Community-based educational programs
- In-Service Programs ie Med Reviews, Professional Opinions
- Influenza and Covid-19 Prevention and Treatment
Certification
- Member of The Ontario College of Pharmacists- Part A, 2025
- Pharmacy Technician Preceptor 2025
- Pharmacy Student Preceptor 2025
- Highschool Student Co-op Mentor
- Prescribing Minor Ailments OPA- Jan 2023
- Violence, Harassment and Discrimination in the Workplace 2023
- Pharmapod Trained
- Moving from Pandemic to Endemic: The Road Forward for Pharmacy- June 2022
- Opioids Addictions and Substitution Therapy 2022
- Standard First Aid with CPR C + AED- September 2022
- Building a Culture of Inclusion 2021
- Cannabis Certificate Program- March 2020
- Member of the Ontario Pharmacist Association- 2018
- Opioid Use Disorder: A Patients Journey April 28 2018
- Pharmacist Guide to Adult Immunization-April 28 2018
- Physical activity for Health and Wellness- April 27 2018
- Diabetes Foundations and Counseling Essentials- July 2017
- Pain and Medical Cannabis- April 2017
Injection and Immunization Certified by OPA- Sept 2013 - Anaphylaxis Readiness Course- August 2011
Obesity Level 1 Certificate Program- July 2010 - Travel Medicines-March 2009
- HPV Vaccination-March 2009
- Guide to H1N1 Vaccine - November 2009
- Cardiovascular Patient Care Level 1- May 2008
- Recognition and Prevention of Opioid Abuse and Diversion- Nov 2008
- Methadone Training by CAMH- Sept 2007
- Psychiatric Patient Care Level 1 Certificate Program by DIRC OPA- April 2007
Languages
First Language: English (written and spoken)
Secondary Languages: Urdu, Hindi & Punjabi (spoken)
Timeline
Pharmacy Manager
Loblaws Company Ltd. Loblaws
05.2014 - Current
Pharmacy Manager
Loblaws Company Ltd No Frills
09.2008 - 05.2014
Casual Clinical Pharmacist
Center for Addiction and Mental Health (CAMH)
07.2007 - 11.2008
Pharmacy Manager
Loblaws Company Ltd. Fortinos
07.2006 - 08.2008
Certificate -
Pharmacy Examining Board of Canada
Canadian Pharmacy Skills - International Pharmacy Graduate Program
University of Toronto
Bachelor of Science - Bachelors of Pharmacy
University of Punjab
OSSD -
Kipling Collegiate Institute
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