Sarah Castillo
Escondido
Summary
Accomplished professional with 9+ years of experience in health care management and administration. Development, implementation and management of facility policies and procedures. A strong leader with outstanding, interpersonal, communication and organizational skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Site Supervisor
Children's Primary Care Medical Group
02.2024 - Current
- Resolve issues among team members to keep employees on task.
- Provide clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
- Maintain strong client relationships, providing regular updates on project progress and addressing any concerns promptly.
- Develop work schedules for team members to maximize shift coverage.
- Work with personnel and managers to meet strict timelines.
- Conduct thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
- Provide onsite training to help develop employee skills.
- Oversee employee attendance record, handled payroll, and ordered new materials for sites.
- Oversee personnel safety and efforts at work site.
Operations Manager
Connect The Docs
11.2023 - 02.2024
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and implemented strategies to maximize customer satisfaction.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Implemented quality control systems to boost overall product consistency and reliability.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Analyzed and reported on key performance metrics to senior management.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Practice Manager
Palomar Health Medical Group
04.2014 - 11.2023
- Implement staff development metrics for identifying problems, solutions and follow-up
- Monitor staff development goals and training in order to promote retention and growth.
- Developed close working relationships with front office and back office staff
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency
- Team leader/mentor, boosting morale with feedback and direction.
- Develop, implement, and maintain a budget for the practice.
- Ensure lead physician is kept informed of outcomes
- Monthly accounting, budgeting, and financial reporting....
- Created and implemented organizational policies and procedures.
- Successfully Onboarded several new Physicians.
- Help build specialty departments that are new to the organization. Ensuring the department is successfully running by the start date.
- Successfully manage team of 40 office personnel.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations..
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Spearheaded and implemented new projects to expand scope of engagement.
Education
Palomar College
San Marcos, CAUCSD Business Management Certificate -
Palomar Community College
San Marcos, CA2020
GED -
Escondido High School
Escondido2012
Skills
- Successful Provider Onboarding
- Policy Development
- Patient Satisfaction
- Workflow Planning
- Clinical Improvement Initiatives
- Regulatory Compliance
- Coaching and Mentoring
- Strategic Business Planning
- Problem Identification
- Medical Programs Implementation
Certification
- Leader of the year nominee, Palomar Health Medical Group - 2023
- Business Management Certification UCSD Extension program - 2021
Languages
Spanish
Native or Bilingual
Timeline
Site Supervisor
Children's Primary Care Medical Group
02.2024 - Current
Operations Manager
Connect The Docs
11.2023 - 02.2024
Practice Manager
Palomar Health Medical Group
04.2014 - 11.2023
- Leader of the year nominee, Palomar Health Medical Group - 2023
- Business Management Certification UCSD Extension program - 2021
Palomar College
UCSD Business Management Certificate -
Palomar Community College
GED -
Escondido High School
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