Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Sarah Carney

Cathedral City

Summary

Dedicated Massage Therapist with extensive experience at Second Wind Day Spa, skilled in deep tissue and Swedish massage. Renowned for exceptional client satisfaction and retention through empathetic communication and tailored treatments. Committed to promoting wellness and stress relief, while maintaining a professional and hygienic environment.

Overview

16
16
years of professional experience

Work History

Massage Therapist

Second Wind Day Spa
05.2009 - 03.2025
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Provided clear, concise instructions to clients to prepare for massage services.
  • Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
  • Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
  • Evaluated client conditions to recommend appropriate massage therapy methods.
  • Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
  • Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
  • Addressed specific client concerns through targeted therapeutic massage interventions.
  • Expanded clientele by offering specialized treatments such as deep tissue, sports, and prenatal massages.
  • Boosted repeat business through outstanding customer service and personalized massage experiences.
  • Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
  • Generated additional revenue for the spa by upselling add-on services like hot stone therapy and body scrubs during appointments.
  • Promoted wellness by educating clients on self-care and stress management techniques.
  • Contributed to the overall success of the spa by actively participating in team meetings and training sessions.
  • Assessed medical histories and conditions of clients to determine contraindications to massage services.

Education

High School Diploma -

Highland High School
Palmdale, CA
06-2000

Skills

  • Deep tissue massage
  • Swedish massage
  • Professionalism and ethics
  • Stress relief massage
  • Body treatments
  • Trigger point massage
  • Anatomy knowledge
  • Hot stone massage
  • Sports massage
  • Social skills
  • Reflexology techniques
  • Prenatal massage
  • Range of motion improvement
  • Aroma therapy
  • Customer needs assessment
  • Body mechanics
  • Lymphatic drainage
  • Client retention

Interests

  • Avid Reader
  • Currently attending COD for Kinesiology degree

Timeline

Massage Therapist

Second Wind Day Spa
05.2009 - 03.2025

High School Diploma -

Highland High School

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Sarah Carney