Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Relevant Trainings
Generic

Sarah Carnall

Fredericton,NB

Summary

Management professional with robust experience in overseeing teams and driving operational success. Proven ability to adapt to changing needs, ensuring seamless project execution and outcome delivery. Strong skills in leadership, strategic planning, and conflict resolution. Known for fostering collaboration, reliability, and achieving high-impact results

Overview

21
21
years of professional experience

Work History

Operations, Case management, Compliance & Project Coordination

Capital Family Services
Fredericton, NB
01.2017 - 01.2026
  • Managed structured programs across 3 sites, enforced company policies and procedures.
  • Managed teams of 10-36 staff.
  • Collaborated with clinical teams and external partners to implement individualized service plans.
  • Maintained detailed and confidential documentation, tracking outcomes, and program effectiveness.
  • Identified process inefficiencies and supported workflow improvements.
  • Managed crisis situations calmly while maintaining safety and professional standards.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.

Licensed REALTOR

EXIT Realty Advantage
Fredericton, NB
01.2022 - Current
  • Managed end-to-end client transactions, guiding buyers and sellers through complex multi-step processes.
  • Conducted property showings, educating clients on market conditions and neighborhood trends.
  • Assisted clients in completing purchase agreements and real estate transactions efficiently.
  • Market and promote properties through social media, online platforms, to attract qualified buyers and generate leads.
  • Converted leads through relationship building, referrals, and digital marketing.
  • Coordinated with lenders, lawyers, inspectors, and other stakeholders to ensure seamless closings.
  • Utilized CRM software to manage client relationships and track transaction progress.
  • Coordinated open houses, attracting potential buyers through strategic marketing efforts.
  • Closed 15 deals in my first year licensed

Customer Service Representative

Connect North America (AT&T)
Fredericton, NB
05.2005 - 08.2006
  • Managed high-volume inbound calls and resolved customer inquiries.
  • Exceeded performance metrics and earned promotion within sales-focused departments.
  • Utilized CRM systems to document interactions and track performance indicators.
  • Professional communication across phone and digital platforms.

Education

Diploma - Criminology

CompuCollege
Fredericton, NB
06.2009

Skills

  • Problem Solving
  • Change Management
  • Active listening
  • Customer service
  • Project Management
  • Leadership
  • Team Development
  • Regulatory Compliance

Languages

English
Native or Bilingual

Timeline

Licensed REALTOR

EXIT Realty Advantage
01.2022 - Current

Operations, Case management, Compliance & Project Coordination

Capital Family Services
01.2017 - 01.2026

Customer Service Representative

Connect North America (AT&T)
05.2005 - 08.2006

Diploma - Criminology

CompuCollege

Relevant Trainings

  • Effective Personal Productivity (EPP), LMI Canada, 04/01/22, 08/01/22
  • Social Media and Marketing, Humber College, 01/01/25
  • Conflict Resolution Skills, Achieve Centre for Leadership, 01/01/19
  • Coaching Strategies for Leaders, Achieve Centre for Leadership, 03/01/22
  • Managing Difficult Phone Calls, Achieve Centre for Leadership, 03/01/22
  • Personality Differences in the Workplace, Achieve Centre for Leadership, 03/01/22
  • Leadership & Culture: How to Create a Workplace Where People Like to Work, Achieve Centre for Leadership, 11/01/21
  • Difficult Conversations: Strategies for Challenging Discussions, Achieve Centre for Leadership, 11/01/21
  • Trauma-Informed Leadership, Achieve Centre for Leadership, 06/01/21
  • Conflict Resolution Skills, Achieve Centre for Leadership, 03/01/19
  • Trauma-Informed Care: Building a Culture of Strength, CTRI, 03/01/19
  • Mindfulness - Overview and Awareness, CTRI, 03/01/17
Sarah Carnall