Sarah Carden
Vancouver,Canada
Summary
I am a punctual, motivated, and hardworking professional with a great ability to work in fast-paced environment whilst maintaining high quality standards of work. I am a strong communicator with proven interpersonal skills who is comfortable working in a team whilst also being capable of using my own initiative. I am skilled in dealing with problems in a resourceful manner as well as being constantly eager to learn and undertake new challenges. I am flexible regarding working hours and can work a range of shifts. I am currently seeking opportunities in the biotechnology and biomedical device industries as this is where my passion is.
Overview
5
5
years of professional experience
Work History
Process Quality Assurance Engineer
The Coca-Cola Company
Ballina, Mayo
06.2021 - 10.2022
- Due to being the sole representative of the Quality team on the weekend shift, I independently supervised the adherence of all quality standards across all sections of the plant.
- Analyzed production processes to identify areas of improvement and optimization opportunities.
- Participated in continuous improvement initiatives to imrpove Operational Excellence, utilizing 5S and Lean Manufacturing, and as part of this, performed internal audits to measure adherence to quality assurance procedures.
- Conducted root cause analysis on non-conforming products and identified and implemented corrective actions, as well as monitoring their efficacy.
- Created SOPs for new processes, ensuring accuracy in product specifications. Subsequently communicating any changes to procedures with the relevant associates in a timely manner.
- Liaised with managers and stakeholders to investigate and respond to customer complaints that arise, and provided detailed reports on findings.
- Assisted in training personnel on quality assurance policies and procedures.
- Ensured that all documentation related to quality control was accurate, timely, and compliant with applicable regulations.
- Evaluated performance of suppliers based on their ability to meet required quality levels.
- Provided technical support to other departments regarding quality issues.
- Testing of all water to ensure water treatment processes are working effectively throughout the plant.
- Initiating, reviewing, and altering all HACCP protocols for the plant and ensuring they were all up to date.
- Carrying out validations on various instruments used throughout the manufacturing process, including validations on packaging and CIP machines.
Quality Control Technician
The Coca-Cola Company
Ballina, Mayo
01.2020 - 09.2020
- Led the work of the sensory section within the lab team while adapting to new work conditions during Covid-19.
- Prepared beverage samples and incoming ingredients, ensuring they were thoroughly tested based on taste, appearance, and odor while adhering to SOPs and GMPs.
- Performed quality control of food quality and safety by monitoring HACCP guidelines and ensured they were being adhered to within the company
- Regularly attended health and safety workshops to ensure that I stayed up to date with good quality standards.
- Learned where to prioritize tasks appropriately in a fast-paced working environment, while also maintaining deadlines for ingredients and finished products.
- Carried out the daily calibrations of instrumentation within the laboratory and documented all results.
- Inspected incoming material for conformity to established requirements prior to acceptance into inventory. Reported results through the use of SAP software, while also using Microsoft Excel and Word.
- Recorded lot numbers and serial numbers in ERP system for traceability of produced items.
- Performed visual inspections of finished products.
- Maintained lab cleanliness and safety standards.
Business Development Associate
The International Society Of Cell and Gene Therapy
Vancouver, British Columbia
06.2024 - Current
- Conducted research on potential customers, competitors, and industry trends.
- Analyzed data from customer surveys to identify areas of improvement thereby developed and implemented strategies to increase sales and market share.
- Organized trade shows and other promotional events.
- Analyzed data from customer surveys to identify areas of improvement.
- Collaborated with cross-functional teams to develop innovative solutions for clients' needs.
- Prepared reports detailing sales performance, competitive analysis, and market trends.
- Assisted in creating a strategic plan for achieving business objectives.
- Provided training and support to newly hired personnel on company policies.
- Maintained accurate records of customer accounts using CRM software.
- Reviewed contracts prior to signing them off on behalf of the organization.
- Participated in networking events and industry conferences to build professional relationships and identify business opportunities.
International Sales Account Manager
Microbiome Insights Inc.
Vancouver
10.2022 - 04.2024
- Closed high value deals (over $300,000 CAD), within my first two quarters which significantly increased the overall revenue growth of the company
- Client relationship management: Build and maintain strong relationships with existing clients, understanding their needs and providing tailored solutions to enhance their satisfaction and retention
- Consulting with clients regarding their study design and advising them on protocols to get the most effective and reproducible results
- Carry out performance analysis, monitor sales performance metrics, analyse data and derive actionable insights to optimise sales & marketing strategies
- Continuous learning and professional development, by staying up to date with industry trends, the most novel discoveries and studies within the biotechnology industry
- Creating and developing compelling proposals and pitches for clients to effectively communicate value propositions and solutions to close deals
- Consistently collaborating with internal teams to align our strategies and deliver seamless customer experiences.
Meetings and Events Administrator
International Society of Cell and Gene Therapy
Vancouver
04.2024 - 06.2024
- Sourcing sponsorship conference materials
- Supporting society revenue generating activities such as A/R including upgrading sponsor registrations and issuing ancillary meeting invoices
- Uploading registration data to a third-party provider in preparation for onsite badge printing
- Preparing and uploading conference app for launch, including updating program and speaker information as required, ensuring all program and speaker details are 100% accurate
- Compiling all PowerPoint slide decks in relation to housekeeping, sponsor loop and program title slides
- Supporting and troubleshooting any incoming queries related to registration, sponsorship fulfilment, ISCT’s conference app and sponsor lead capture.
Education
Master of Science in Biomedical Sciences - Tissue Engineering
National University of Ireland, Galway
Bachelor of Science in Food Science and Health -
University of Limerick
Skills
- Quality Management Systems
- Problem solving techniques
- Lean manufacturing principles
- Automated testing
- Cross-Functional Team Collaboration
- Quality assurance analysis
- Audit Coordination
- Quality Processes & Protocol Review
- SOP Writing, QA reporting, Documentation Review
- Training and mentoring
- Six Sigma Methodologies
- Process Mapping & Validation
- Communication
- Time Management
- Organizational Skills
- SAP
- Customer Relationship Management Software
Websites
Interestsvolunteering
Gym, Swimming, Basketball, Foróige leader of Crossmolina Foróige club, Boy Scouts leader of Crossmolina Boy Scouts, Tour guide during the Dublin Arts Festival 2017, Mentor for incoming first year students 2015-2017, Dog minding in my spare time since moving to Vancouver
Additionalinformationawards
- Lean Six Sigma Yellow Belt
- European Computer Driving License (ECDL)
- Ranked 2nd in undergraduate thesis presentations graded by Kerry Group
- Bronze Gaisce: The President’s Award
- Full Irish Drivers’ License (now transferred to full BC license)
Competenciesskills
Proficient in Microsoft Word, Excel and PowerPoint, as well as SAP, and the CRM HubSpot., Worked in various teams as part of my job, college, and work experience detailed above., Excellent communication skills which I have developed throughout my work experience, liaising with customers, team members and management personnel successfully., Developed my time management and organisational skills, working effectively and efficiently to meet deadlines in my part-time job, work placement and college assignments simultaneously., From carrying out root cause analysis and CAPA’s, I have developed excellent problem-solving skills and have become excellent with quick thinking.
References
Available upon Request
References
References available upon request.
Timeline
Business Development Associate
The International Society Of Cell and Gene Therapy
06.2024 - Current
Meetings and Events Administrator
International Society of Cell and Gene Therapy
04.2024 - 06.2024
International Sales Account Manager
Microbiome Insights Inc.
10.2022 - 04.2024
Process Quality Assurance Engineer
The Coca-Cola Company
06.2021 - 10.2022
Quality Control Technician
The Coca-Cola Company
01.2020 - 09.2020
Master of Science in Biomedical Sciences - Tissue Engineering
National University of Ireland, Galway
Bachelor of Science in Food Science and Health -
University of Limerick
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