Sarah Capon
Pickering,ON
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Experienced in handling high volume workloads while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
28
28
years of professional experience
Work History
Disability Claims Specialist
RBC Insurance
09.2022 - Current
- Conducted comprehensive evaluations to determine eligibility for benefits, ensuring compliance with company policies and government regulations.
- Collaborated with healthcare providers to obtain crucial information, leading to more accurate and faster decision-making on claims.
- Provided exceptional service to clients through prompt response times, clear explanations of policy terms, and compassionate support throughout the claims process.
- Played a critical role in resolving customer complaints by addressing concerns and providing clear explanations about claim decisions, maintaining positive relationships with clients.
- Developed individualized return-to-work plans for clients, facilitating a smooth transition back into the workforce after recovery from their disabilities.
- Managed high caseloads effectively, ensuring all disability claims were processed promptly and accurately.
- Demonstrated attention to detail when reviewing medical records, enabling accurate assessment of functional limitations caused by disabilities.
- Reduced claim processing time by conducting thorough assessments and providing accurate documentation for each case.
Registered Massage Therapist
Hands in Demand
02.2012 - 01.2023
- Expanded professional knowledge through continuous education in advanced massage techniques, industry trends, and best practices.
- Maintained accurate and up-to-date client records.
- Improved client satisfaction by delivering customized massage therapy sessions tailored to individual needs.
- Maintained a clean, safe, and welcoming environment for clients by adhering to strict sanitation protocols and ensuring proper equipment maintenance.
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and fostering strong relationships with clients.
- Fostered a loyal clientele base through exceptional service, compassionate care, and consistently delivering positive results in addressing clients'' wellness goals.
Registered Massage Therapist
Self-employed
10.2007 - 10.2011
- Expanded professional knowledge through continuous education in advanced massage techniques, industry trends, and best practices.
- Maintained a clean, safe, and welcoming environment for clients by adhering to strict sanitation protocols and ensuring proper equipment maintenance.
- Contributed to business growth by assisting with marketing efforts, including social media promotion and community outreach events.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and fostering strong relationships with clients.
- Collaborated with other healthcare professionals to develop treatment plans.
- Maintained accurate and up-to-date client records.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Registered Massage Therapist
Hands in Demand
08.2005 - 10.2007
- Maintained a clean, safe, and welcoming environment for clients by adhering to strict sanitation protocols and ensuring proper equipment maintenance.
- Improved client satisfaction by delivering customized massage therapy sessions tailored to individual needs.
- Contributed to business growth by assisting with marketing efforts, including social media promotion and community outreach events.
- Fostered a loyal clientele base through exceptional service, compassionate care, and consistently delivering positive results in addressing clients'' wellness goals.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained accurate and up-to-date client records.
Insurance Administrative Assistant
State Farm Insurance
05.1996 - 08.1998
- Collaborated with agents to ensure timely policy renewals and maintain positive client relationships.
- Reduced errors in documentation by performing meticulous quality checks before submissions ensuring compliance with provincial requirements.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed multiple tasks simultaneously while prioritizing deadlines to ensure smooth operations within the insurance department.
- Assisted with policy updates, ensuring accuracy of information and compliance with regulations while maintaining confidentiality of sensitive data.
- Provided exceptional customer service through prompt responses to inquiries and resolving issues in a professional manner.
- Improved customer satisfaction by efficiently managing insurance applications and addressing client inquiries.
- Supported underwriting team by gathering relevant information, conducting risk assessments, and providing accurate data entry.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
No Degree - Undergraduate
Trent University
Oshawa, ONBachelor of Social Work -
Trent University
Oshawa, ON01-2028
Diploma - Massage Therapy
Centennial College of Applied Arts And Technology
Scarborough, ON06-2005
High School Diploma -
Dunbarton High School
Pickering, ON06-1994
Skills
- Self-Motivation and Initiative
- Continuous learning mindset
- Time Management Capabilities
- Medical terminology expertise
- Strong communication abilities
- Professionalism and Tact
- Customer Service
- Problem-solving abilities
- Multitasking Abilities
- Excellent Communication
- Attention to Detail
- Interpersonal Skills
Languages
English
Full Professional
Timeline
Disability Claims Specialist
RBC Insurance
09.2022 - Current
Registered Massage Therapist
Hands in Demand
02.2012 - 01.2023
Registered Massage Therapist
Self-employed
10.2007 - 10.2011
Registered Massage Therapist
Hands in Demand
08.2005 - 10.2007
Insurance Administrative Assistant
State Farm Insurance
05.1996 - 08.1998
No Degree - Undergraduate
Trent University
Bachelor of Social Work -
Trent University
Diploma - Massage Therapy
Centennial College of Applied Arts And Technology
High School Diploma -
Dunbarton High School
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