Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Receptionist

Sarah Buchner

Summary

Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Project Sales Support Specialist

Chubb Fire & Security
06.2023 - Current
  • Increased client satisfaction by providing timely and effective sales support.
  • Facilitated resolution of client inquiries, enhancing client relationships and retention.
  • Coordinated cross-departmental efforts to support sales objectives and improve client satisfaction.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Expedited product delivery times for enhanced customer satisfaction through close coordination with supply chain partners.
  • Coordinated responses and resources to handle special client requests.
  • Assisted in the development of custom solutions for clients'' unique needs through active participation in brainstorming sessions with the sales team.
  • Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
  • Increased on-time delivery rates by closely monitoring supplier performance and addressing potential issues proactively.
  • Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problemsolving.

Billing/Inventory Control Supervisor

Trail Appliances LTD
02.2013 - Current
  • Enhanced efficiency by streamlining inventory processes and reducing discrepancies.
  • Trained and supervised inventory and billing staff, enhancing team performance.
  • Oversaw inventory audits to ensure accuracy and compliance with company standards.
  • Managed inventory discrepancies to minimize financial losses.
  • Improved accuracy by overseeing billing operations and ensuring all invoices were processed correctly.
  • Managed team of billing clerks to optimize workflow and increase efficiency.
  • Coordinated with other departments for seamless billing process integration.
  • Implemented new billing procedures to streamline operations and reduce errors.
  • Trained new employees on billing systems and procedures for consistent performance.
  • Supervised daily billing activities, maintaining adherence to policies.
  • Monitored billing operations to identify areas for improvement and implement solutions.

Inventory Coordinator/Accounts Payable/Advanced Purchasing

OAKCREEK GOLF AND TURF
01.2022 - 06.2023
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Managed vendor purchase order dispatch, delivery, and invoicing to set contractual guidelines and maintain budgetary regulations.
  • Streamlined order entry processes for increased efficiency by implementing new software tools.
  • Maintained up-to-date knowledge of inventory levels, enabling accurate communication with customers regarding product availability.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Prepared vendor invoices and processed incoming payments.
  • Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
  • Supported business expansion efforts through strategic sourcing initiatives tailored towards emerging markets or product lines.
  • Collaborated with warehouse personnel to ensure accurate inventory management and order fulfillment.
  • Improved operational efficiency by providing timely administrative support.
  • Coordinated logistics for business events, ensuring smooth execution.
  • Supported management team with data analysis, contributing to informed decision-making.
  • Enhanced team productivity by managing office communications effectively.

Sales Assistant

Trail Appliances LTD
07.2012 - 02.2013
  • Working with builder sales team, scheduling appliances selection for new home buyers
  • Overseeing all emails and calls for sales team
  • Invoicing builders on customers appliance packages
  • Sending specs to cabinet companies and contractors
  • Scheduling deliveries and installs and ensuring the best experience for new home buyers
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.

Receptionist

Trail Appliances LTD
03.2012 - 07.2012
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Owner/Operator

Snowshoes Renovations
01.2003 - 05.2011
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Negotiated contracts with vendors to secure favorable terms for the business.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managing all projects
  • Ordering building supplies
  • Managing all financials for the company including GST payments, taxes, WCB payroll, bank deposit
  • Invoicing and bookkeeping

Education

High School Diploma -

Lord Beaverbrook
Calgary, AB
06-1999

Skills

  • Data analysis
  • Account management
  • Product knowledge
  • Sales coordination
  • Complex problem solving
  • Time management
  • Conflict resolution
  • Variance analysis
  • Microsoft excels
  • Business development
  • Multitasking
  • Administrative support
  • Order tracking
  • CRM software proficiency
  • Word Processing
  • Bookkeeping
  • Inventory management
  • Business administration
  • Excellent communication
  • Project management
  • Accounts Payable
  • Credit
  • Self-Starter

Languages

English
Native or Bilingual

Certification

  • Certified Supply Chain Professional (CSCP)
  • Microsoft Office Specialist (MOS) Certification
  • Certified Data Professional (CDP)
  • Online Marketing Certified Professional (OMCP) - OMCP Organization.


Timeline

Project Sales Support Specialist

Chubb Fire & Security
06.2023 - Current

Inventory Coordinator/Accounts Payable/Advanced Purchasing

OAKCREEK GOLF AND TURF
01.2022 - 06.2023

Billing/Inventory Control Supervisor

Trail Appliances LTD
02.2013 - Current

Sales Assistant

Trail Appliances LTD
07.2012 - 02.2013

Receptionist

Trail Appliances LTD
03.2012 - 07.2012

Owner/Operator

Snowshoes Renovations
01.2003 - 05.2011

High School Diploma -

Lord Beaverbrook

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Sarah Buchner