Sarah Brutto
Peterborough,Ontario
Summary
With a proven track record at TJX Companies, I excel in operations management and training development, driving operational excellence and leading teams to surpass goals. Recognized for enhancing customer engagement and leveraging budgets for profitability, my expertise combines strategic oversight with a keen focus on employee supervision and efficiency.
Overview
9
9
years of professional experience
Work History
Assistant Manager of Operations
TJX Companies
06.2021 - 05.2024
- Achieved the "Operational Excellence Award" at Marshalls for Q3 in 2021 and Q2 in 2022.
- Protected and guided a $23 million store, leading 100 associates to achieve desired outcomes.
- Utilized Kronos Workforce to streamline bi-weekly payroll approvals and optimize weekly schedules.
- Managed the recruitment, orientation, and development of new employees to enhance our talent pool.
- Leveraged labour budgets and supply budgets for enhanced profitability.
- Ensured a clean and safe environment for both staff and customers.
- Utilized report analysis to coach and adjust team behaviours towards goal achievement.
- Effectively communicated and built networks amongst stores, departments, and districts throughout the company.
Full Time Store Lead
The Children's Place
03.2019 - 06.2021
- Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
- Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
- Led training sessions for new employees, fostering a supportive learning environment that facilitated rapid skill development.
- Managed payroll approval and streamlined scheduling utilizing Kronos Workforce.
Sales Associate
Old Navy
05.2015 - 03.2019
- Recognized as "Brand Associate of the Month" July 2017 and December 2018.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Student Marker
Trent University
10.2017 - 04.2018
- Assisted the Linguistics Professor, Dr. Martin Boyne, by grading assignments.
- Provided useful feedback to students enrolled in "Introduction to Linguistics".
Education
Bachelor of Arts - English Literature
Trent University
Peterborough, ON04.2018
Skills
- Training and development
- Employee Supervision
- Operational Efficiency
- Scheduling Coordination
- Customer Engagement
- Operations Management
- Budget Tracking
Timeline
Assistant Manager of Operations
TJX Companies
06.2021 - 05.2024
Full Time Store Lead
The Children's Place
03.2019 - 06.2021
Student Marker
Trent University
10.2017 - 04.2018
Sales Associate
Old Navy
05.2015 - 03.2019
Bachelor of Arts - English Literature
Trent University
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