Sarah Brown
Brampton,ON
Summary
Caring Intake Office Admin Assistant with proven skills in client registration and document processing. Highly organized and with an empathic communication style. Ready to bring over 10 years experience to a rewarding to new position. Support program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities. Highly-motivated employee with desire to take on new challenges. Strong work ethics, adaptability and exceptional interpersonal skills. Adapted at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Intake Worker / Office Assistant
Dixie Bloor Neighbourhood Centre
01.2016
- Maintained up-to-date knowledge of current immigration laws and regulations.
- Developed strategies for improving communication between different agencies involved in immigration enforcement.
- Gathered required immigration application documents and assisted with filing.
- Forecasted future developments for diverse populations based on research findings.
- Organized documents for filing, maintained client files, and prepared new client intake forms.
- Assisted in the coordination of program activities and resources, including scheduling meetings, preparing materials, and providing administrative support.
- Collaborated with other departments to ensure smooth delivery of services for program participants.
- Created informational materials about programs and services available to the public.
- Participated in weekly team meetings to provide updates on individual projects and assist colleagues with any issues they may have encountered during their work.
- Fostered relationships to define programming needs and strengthen organizational standing.
- Encouraged and improved cross-department internal communication.
- Provided HR administrative assistance to management team.
Receptionist / Retail Manager Assistant
Morguard Investments / Bramalea City Centre
09.2008 - 09.2015
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Assisted with special projects assigned by management when required.
- Organized conference room reservations for meetings or events.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Sorted incoming mail and directed to correct personnel each day.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Transcribed tapes and notes from meetings into prescribed formats.
Administration Assistant
ECOH Management Inc.
10.2005 - 10.2006
- Created and distributed documents, such as agendas and meeting minutes.
- Organized and maintained files, including electronic records.
- Answered incoming calls in a professional manner.
- Provided administrative support to management team.
- Processed incoming mail on a daily basis and responded to inquiries from internal and external customers in a timely manner.
- Reviewed all outgoing correspondence for accuracy prior to distribution.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
Customer Service Representative
Bramalea City Centre
03.2002 - 10.2005
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Certification - Immigration Assistant
CDI College
Brampton, ON03-2024
Media Management Diploma -
International Academy of Design & Technology
01.2008
Business Diploma -
Sheridan College
01.2008
Skills
- Administration Skills
- First point of contact
- Assist in providing in-house and external partnering organizations resources
- Manage and organize confidential client files
- Receive 20 - 100 incoming calls per day
- Direct calls to appropriate staff
- Conduct research and gather information
- General office duties
- Implementation of new protocols, policy procedures
- Exceptional strong interpersonal and organizational skills
- Assisting the Human Resource department
- Problem-solving abilities
- Microsoft Office
Certification
- Grant Writing Committee for DBNC
- First Aid / Occupational Health & Safety Certified
Educational Skills
- Mentored by Wayne Patton who has served the media industry for over 20 years
- Taught to read, write and comprehend legal contracts of general and specific documents
- Initiated multitasking skills in order to complete projects and assignment in time requested
- Learned new and existing marketing and customer service techniques for general businesses
- Basic legal contracting writing for small business and rental lease agreements (residential)
- Currently: Intro level on the Grant Writing Committee for DBNC
Timeline
Intake Worker / Office Assistant
Dixie Bloor Neighbourhood Centre
01.2016
Receptionist / Retail Manager Assistant
Morguard Investments / Bramalea City Centre
09.2008 - 09.2015
Administration Assistant
ECOH Management Inc.
10.2005 - 10.2006
Customer Service Representative
Bramalea City Centre
03.2002 - 10.2005
Certification - Immigration Assistant
CDI College
Media Management Diploma -
International Academy of Design & Technology
Business Diploma -
Sheridan College
- Grant Writing Committee for DBNC
- First Aid / Occupational Health & Safety Certified
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