Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sarah Brown

Kingston,ON

Summary

Highly motivated and customer-focused professional with years of experience in delivering exceptional customer service. Strong experience in resolving complex issues, building strong customer relationships, and consistently exceeding performance targets. Excellent communication and problem-solving skills, coupled with a commitment to delivering top-tier service. Adept at working in fast-paced environments and collaborating effectively within a team.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

VIVO Pizza And Pasta
04.2023 - Current
  • Accurately take food and beverage orders from customers.
  • Transmit orders to kitchen and bar staff promptly and accurately.
  • Offer menu recommendations, answer questions about dishes and beverages, and assist with special dietary requests
  • Prepare and serve variety of beverages, including alcoholic and non-alcoholic drinks.
  • Worked with POS system to place orders, manage bills, and handle complimentary items
  • Created relationships with regular customers
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards
  • Set up and clean dining tables and stations before and after service.
  • Process credit card transactions securely and efficiently.

Pro Shop Assistant

St. Andrew's Valley Golf Club
03.2022 - Current
  • Greet and assist customers friendly and in professional manner
  • Assist customers with tee time reservations, rentals, and purchases
  • Address customer inquiries, complaints, and requests
  • Maintain and organize merchandise displays inside pro shop
  • Process sales transactions accurately and handle cash, credit card payments, and other forms of payment
  • Schedule tee times for golfers and manage tee sheet
  • Manage rental of golf clubs, carts, and other equipment
  • Answer phone calls and handle reservations, inquiries, and messages
  • Monitor pace of play and address slow play issues as necessary
  • Promote loyalty programs, memberships, and special events to enhance customer engagement

Marketing Assistant

3 On 3 Summer Shootout
06.2018 - Current
  • Assisted with calling various coaches to promote event, following up with community partners around sponsorship and obtaining prizes
  • Administrative tasks related to team payments, refunds as needed and financial reconciliation
  • Helped assist with event set up, registration table and community BBQ

COVID-19 Screener

St. Andrews Collage
01.2021 - 01.2022
  • COVID-19 screener for athletic and social events
  • Remain up-to-date on current guidance around COVID regulations and provided guidance for specific work tasks and areas
  • Support implementations of St. Andrews Collage Area Activity Plan

Sales Associate

Best Seat In The House
11.2021 - 12.2022
  • Creativity and passion for crafting unique and visually appealing gift baskets
  • Received and processed Uber Eats - Terra Estate Winery orders
  • Responsible for both opening and closing duties
  • Assist customers with order placement, tracking, and modifications
  • Refinished and painted up cycled furniture for store sales
  • Assisted customers in store as needed, specializing in home decor and custom painting

Administrative Assistant

Aerobiovac
01.2021 - 03.2022
  • Handling mail and packages
  • Maintaining records of expenses, invoices, and receipts
  • Drafting and proofreading correspondence, reports, and presentations
  • Maintaining and organizing files and documents
  • Answering and directing phone calls

Customer Service Representative

Mendocino Boutique
11.2019 - 03.2020
  • Built strong customer relationships by providing personalized shopping experiences
  • Provided exceptional customer service by greeting and assisting customers in-store
  • Answered inquiries regarding products, pricing, and promotions
  • Monitored and restocked merchandise on sales floor
  • Assisted customers with product defects or issues, resolving problems to their satisfaction
  • Processed customer purchases using cash registers' point-of-sale (POS) system

Customer Service Representative

GAP
07.2019 - 01.2020
  • Worked with customer service manager to ensure proper customer service is being delivered
  • Conducted regular inventory checks
  • Participated in visual merchandising activities, including creating displays and window setups.
  • Addressed and resolved customer complaints and concerns
  • Supported team members during busy periods or staff shortages

Education

Bachelor of Arts - Political Studies

Queens University
Kingston, ON
04.2025

High School Diploma -

Newmarket High School
Newmarket, ON
06.2021

Skills

  • Strong leadership abilities
  • Effective writing and communication skills
  • Collaborative leadership vision
  • Strong character and decisiveness
  • Organized and detail oriented
  • Positive attitude and willingness to work in teams

Certification

  • Smart Serve, 2021
  • Concussion Management, 2021
  • Costumer Service Training, 2021
  • Specialist High School Major, 2021
  • First Aid, 2021
  • Occupational Health and Safety, 2021

Timeline

Server

VIVO Pizza And Pasta
04.2023 - Current

Pro Shop Assistant

St. Andrew's Valley Golf Club
03.2022 - Current

Sales Associate

Best Seat In The House
11.2021 - 12.2022

COVID-19 Screener

St. Andrews Collage
01.2021 - 01.2022

Administrative Assistant

Aerobiovac
01.2021 - 03.2022

Customer Service Representative

Mendocino Boutique
11.2019 - 03.2020

Customer Service Representative

GAP
07.2019 - 01.2020

Marketing Assistant

3 On 3 Summer Shootout
06.2018 - Current

Bachelor of Arts - Political Studies

Queens University

High School Diploma -

Newmarket High School

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