Sarah Braun
Taber,AB
Summary
Personable and dedicated customer service representative with extensive experience in industry as well as Taber and surrounding area. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Customer Experience Associate
Scotiabank
Taber, Alberta
10.2008 - Current
- Managed inventory and supplies to ensure materials were available when needed.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Trained new customer service staff on best practices and company policies.
- Created and maintained a positive work environment for customers and colleagues alike.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Surpassed sales goals through implementation of successful marketing strategies.
- Resolved customer complaints and issues promptly, ensuring a positive resolution.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Summer Clerical Position
Town of Taber
Taber, Alberta
05.2008 - 09.2008
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Performed data entry tasks with accuracy and speed.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Prepared documents such as letters, memos, agendas.
Education
Office Administration
Lethbridge College
Lethbridge05-2008
Skills
- Customer service excellence
- Attention to detail
- Client engagement
- Financial software
- Financial literacy
- Trustworthiness and integrity
- Professionalism and courtesy
- Clear communication
- Multitasking and organization
- Time management proficiency
Accomplishments
- Best of the Best Winner at Taber Scotiabank for the last 10 years of employment.
Timeline
Customer Experience Associate
Scotiabank
10.2008 - Current
Summer Clerical Position
Town of Taber
05.2008 - 09.2008
Office Administration
Lethbridge College