Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Languages
Timeline
Generic

Sarah Branscombe

Woodstock,ON

Summary

Performance-oriented and confident leader with almost twelve years of supervising experience. Ability to use strong communication and collaboration skills to help teams find their potential and exceed company expectations. Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.

Overview

12
12
years of professional experience

Work History

Customer Experience Manager

Home Depot Canada
05.2017 - Current
  • Overseeing execution of store standards across the entire store, including customer service, department readiness, and operational process
  • Coaching associates, addressing customer service escalations, and performing Manager on Duty (MOD) responsibilities
  • Working in a fast-paced role with the opportunity for variety in the day-to-day
  • Walking the store talking to customers and making sure associates are taking care of everyone, while providing assistance when necessary
  • Running staff meetings or one-on-ones when needed
  • Engaging in coaching of associates in all areas of development
  • Participating in the interview process for the hiring of new associates, and partnering with senior management on recommendations
  • Providing input on the appraisal of the team members' performance and giving recommendations of promotion in their area
  • Directing the team members in all areas of the store with direction with tasking needed
  • Developing HD best practices to ensure quality and productivity during their shift
  • Utilizing store reports to maintain inventory levels, sales goals, PL, operations health of the store
  • Engaging teams in sales objectives, along with any goals passed down from Store manager
  • Participating in DE&I, along with social committee to support and engage the team in a positive environment.

Dept. Manager

Home Outfitters
11.2015 - 04.2017
  • Responsibilities include opening/closing duties
  • Planning and setting of weekly flyer in accordance with the Company ISM
  • Managing and organizing of the associates during shipment days
  • Assisting with customer complaints, as well as customer service
  • Always looking for opportunity within the store to increase shop ability and profit.

Retail sales manager IT

Value Village Stores
11.2012 - 04.2015
  • Opened and closed the store, which included counting cash drawers and making bank deposits
  • Hiring/training of HP potentials
  • Helped customers select products that best fit their personal needs
  • Evaluating daily operations and quality checks of merchandise
  • Attended weekly management meetings and performed daily audits
  • Reviewed and monitored weekly/quarterly sales targets
  • Assessed sales opportunities through Dashboard and P&L Reports
  • Recruited, hired, developed, and retained retail talent for the company
  • Formulated Partnership with local Women's Shelter Nova Vita, through Donations, and helping with financial needs of Shelter.

Education

Graduate Certificate - Landscape Design

ST. CLAIR COLLEGE
Windsor, ON
04.2008

Skills

  • Microsoft Office (10 years)
  • Microsoft Outlook (10 years)
  • Retail Management (10 years)
  • Management (10 years)
  • Planograms (6 years)
  • Supervising Experience (10 years)
  • Cash Handling (10 years)
  • Inventory Control
  • Microsoft Word (10 years)
  • Employee Orientation (10 years)
  • Recruiting (10 years)
  • Profit & Loss (10 years)
  • Assistant Manager Experience (6 years)
  • Voice of Customer Analytics

Accomplishments

  • Collaborated with team of 12 in the development of a team build and support of the local women's shelter " Daso" as well as building and developing a partnership with "Igamo homes". We offered support through Company funded donations and rebuilding of much-needed structures with Home Depot. .

Personal Information

  • Relocation: Anywhere
  • Title: Customer Experience Manager

Languages

English
Native or Bilingual

Timeline

Customer Experience Manager

Home Depot Canada
05.2017 - Current

Dept. Manager

Home Outfitters
11.2015 - 04.2017

Retail sales manager IT

Value Village Stores
11.2012 - 04.2015

Graduate Certificate - Landscape Design

ST. CLAIR COLLEGE

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Sarah Branscombe