Sarah Brake
Coldwater,ON
Summary
Please accept this application for Location Manager Orillia.
I am a detail-oriented Manager with 9 years of experience working in the transportation industry.
This is an excellent opportunity for long term employment, looking to progress with the organization values of commitment to excellence adhering to protocols, contracts, building relationships with employees, management teams. I work hard at creating a positive work environment. I have extensive knowledge of permitting and working on budgets without sacrificing location quality. Adept at creative problem solving and collaborating, I am high functioning at multi taking.
I have an open door policy to any employees that may require attention and I would be accountable for a resolution in a timely matter.
Overview
10
10
years of professional experience
Work History
Operations Supervisor
First Student
Orillia, ON
03.2023 - Current
- Leading operation in dispatch, working with school bus drivers, inspectors and operators of Simcoe County Linx Transit. Communicate with Tech in charge to ensure units are coming in for service in a timely manner.
- Oversee and complete payroll.
- Maintain records for employee uniforms and order as necessary.
- Maintain and update record for all vehicle ownerships and plate records.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and coached employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Location Manager
First Student
Dundalk, ON
10.2019 - 03.2023
- Cultivated focus on customer service and satisfaction with well-trained, empowered team.
- Anticipated, resolved and prevented operating difficulties through successful policies.
- Built strong team through proactive recruitment and hiring strategies.
- Developed business plans covering use of materials, equipment safety and employee management.
- Worked on staying on budget for Fiscal year, overseen and maintained finances and budget as necessary.
- Monitor KPI's, spread sheets, enter and keep all data up to date.
- Managed all complaints, calls and concerns until resolved.
Accounting Manager
Erb Roofing Inc.
Mono, ON
05.2018 - 08.2019
- Managed banking reconciliations and monthly balance sheet statements.
- Collaborated with other departments to achieve accurate and prompt financial reporting.
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Completed bi-weekly payroll for company employees.
- Implementing and updating production, productivity, quality and customer-service standards to improve company financial standing.
Stakeholder Relationship Manager
STC
Breslau, ON
11.2017 - 06.2019
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- I was the liaise between Consortia, Student Transportation board, schools, school boards and parents, customers and drivers.
- I took all incidents, issues and accidents open and investigate each case until closed and resolved.
- I was responsible for producing KPI tracking and spread sheets with data to establish programs to excel our forecasted customers.
- I also tracked our GPS systems daily to ensure we are compliant with our customers speed policy.
- I met with and coached drivers daily when issues arise.
- Participated on Health & Safety committee, attending monthly meetings.
- Developed new process for employee evaluation.
- Acted as a positive representative of Student Transportation Canada in and out of schools and in the community.
- I monitored business operations while in charge of monitoring 250 employees including TDM & GPS speed tracking for every employee.
Location Manager of Two Branches
Stock Transportation
Shelburne, ON & Kitchener, ON
01.2014 - 11.2017
- Cultivated focus on customer service and satisfaction with well-trained, empowered team.
- Oversee all drivers and staff in two customer service centers.
- Ensured that we have qualified driver in every seat.
- Implemented all company policies.
- Took corrective discipline action when needed.
- Entered all accidents, preventable, non-preventable and incidents into Sedgwick, CSI and I-Certainty within 24 hours of incident.
- Worked with the MTO to be compliant.
- Reported all injuries into Isthmus and I-Certainty within 24 hours of the incident.
- Provided details weekly for the driver staffing report, inputting info every Friday in compliance with company policy.
- Entered child checks as they are observed meeting our monthly commitment.
- Provide mileages every other week to head office, making total for months end and entering it into I-Certainty at the end of each month.
- Was responsible for company purchase card limit $50,000, to be used for company purchases and reconciled each month and sent to head office.
- Overseen payroll was entered each day and that all charter work was given to head office for processing in a timely manner.
- Overseen and guide the trainers as needed, responsible for all interviews, compass entries, driver files, and abstracts etc.
- Managed staff of 110 people.
- Managed day-to-day development, handling issues, managed all scheduling and hiring.
- Served as executive staff liaison to several committees.
- Developed strategic plans and initiatives.
- Developed monthly reports.
- Implemented and forecast annual budget.
- Entered financial data into company accounting database to be verified and reconciled.
- Generated invoices upon receipt of billing information and tracked collection progress.
- First Aid Certified CPR Level C. IHSA Certified.
- Received Heimlich Institute Certificate of Heroism 2013.
- Received National Express Individual Driving out of Harm Award.
- Received Enjoy The Ride - Going The Extra Mile Award 2nd Quarter 2013.
- Received Every Day Hero Award 2013.
Education
Some College (No Degree) - Business Administration
Learning Education Centre
Orangeville, ONGED -
Orangeville District Secondary School
Orangeville, ON06.1999
Skills
- Staff Supervision
- Project Management
- Logistics Coordination
- Safety Oversight
- Data Bases
- Microsoft Excel
- People Soft
- Ebranch Payroll, Charter, Invoice
- First Invoice
- CSI
Languages
English
Full Professional
Timeline
Operations Supervisor
First Student
03.2023 - Current
Location Manager
First Student
10.2019 - 03.2023
Accounting Manager
Erb Roofing Inc.
05.2018 - 08.2019
Stakeholder Relationship Manager
STC
11.2017 - 06.2019
Location Manager of Two Branches
Stock Transportation
01.2014 - 11.2017
Some College (No Degree) - Business Administration
Learning Education Centre
GED -
Orangeville District Secondary School