Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sarah Bowers

Simonds,NB

Summary

Dedicated customer service professional with over 9 years of experience in fast-paced environments. Dynamic professional with a proven track record in customer service demonstrated at Circle K Gas Station by resolving customer complaints with empathy, boosting loyalty. Skilled in POS systems and exceptional problem-solving abilities, adept at maintaining professionalism under pressure. Achieves results through effective communication and a positive attitude, enhancing team efficiency and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Circle K Gas Station
09.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Operated cash register, maintained accurate transactions, and balanced cash drawers.

Health Care Aide

Independent Living Services
11.2020 - 03.2021
  • Assisted with daily living activities, promoting patient independence and overall well-being.
  • Assisted in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
  • Reduced patient anxiety through effective communication and active listening skills.

Food Service Worker

Tim Hortons
01.2017 - 12.2019
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Addressed customer complaints and resolved issues efficiently.
  • Welcomed and supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Education

High School Diploma -

Peel District School Board
Mississauga, ON
02.2024

Skills

  • Excellent customer service skills
  • Strong problem-solving abilities
  • Positive attitude and demeanour
  • Paperwork Processing
  • POS systems expert
  • Proficient in handling cash transactions
  • Experience in housekeeping and assistance with daily activities

Languages

English

Timeline

Customer Service Representative

Circle K Gas Station
09.2022 - Current

Health Care Aide

Independent Living Services
11.2020 - 03.2021

Food Service Worker

Tim Hortons
01.2017 - 12.2019

High School Diploma -

Peel District School Board

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Sarah Bowers