Sarah Boudreau
Timmins
Summary
Dynamic General Manager with a proven track record at Tim Hortons, excelling in operations management and leadership. Expert in developing strategies that enhance profitability and employee satisfaction. Recognized for implementing cost-saving measures while fostering strong relationships with clients and vendors, ensuring long-term success and loyalty.
Utilizes forward-thinking approach to drive business growth and streamline processes.
Overview
11
11
years of professional experience
Work History
General Manager
Tim Hortons
09.2018 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Customer Service Representative
Canadian Tire
01.2014 - 01.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
OGorman High School
Timmins, ON06.2015
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Expense control
- Efficient multi-tasker
- Effective leader
- Time management
Languages
English
Timeline
General Manager
Tim Hortons
09.2018 - Current
Customer Service Representative
Canadian Tire
01.2014 - 01.2018
High School Diploma -
OGorman High School
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