- Enjoy experimenting with different ingredients and flavors in the kitchen
- Drawing and Painting
- Interior Design
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Mindfulness Practices
- Regularly practice mindfulness and meditation for overall wellness
- Passionate about balancing physical health with mental and emotional wellness
- Personal Development and Self-Improvement
Sarah Boniface
St. Clements
Summary
Dynamic entrepreneur with a proven track record in service excellence and relationship building. As Assistant Manager, I enhanced customer satisfaction through effective complaint resolution and staff training. Skilled in inventory management and driven to foster a positive work environment, I consistently exceeded client expectations and strengthened management as well as customer satisfaction and loyalty.
Creative Business Owner with exceptional background spent in customer service. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
Encouraging manager with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
28
28
years of professional experience
Work History
Residential Cleaning Business Owner
Self-employed
09.2010 - Current
- Promoted and advertised services
- Researched what types of products clients are most looking for
- Created my own cleaning products that are environmentally friendly and non-toxic
- Interviewed, hired and trained employees
- Performed consultations and estimates for clients
- Resolved employee or client issues in a professional manner
- Maintained financial records, tracking expenses and revenue for budgeting purposes.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Interacted well with customers to build connections and nurture relationships.
Assistant Manager
Williams Fresh Cafe
03.1998 - 06.2006
- Led team in executing operational strategies to enhance service efficiency and customer satisfaction.
- Coordinated staff training programs to improve performance and ensure adherence to company policies.
- Managed inventory control systems, optimizing stock levels and minimizing waste through effective forecasting.
- Mentored junior staff on best practices, fostering a culture of continuous improvement and professional development.
- Oversaw scheduling processes to ensure adequate staffing levels during peak operational periods for improved service delivery.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
No Degree - Accounting And Payroll
Trios College
Kitchener, ONSkills
- Service Excellence
- Entrepreneurial personality
- Relationship building
- Customer relations
- Attention to detail
- Driven and determined
Interests
Timeline
Residential Cleaning Business Owner
Self-employed
09.2010 - Current
Assistant Manager
Williams Fresh Cafe
03.1998 - 06.2006
No Degree - Accounting And Payroll
Trios College