Sarah Bolduc
Stittsville
Summary
Organized individual with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Receptionist /Activities Assistant
Claridge Homes
07.2023 - Current
- Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
- Improved communication within the company by promptly distributing incoming mail and messages to appropriate personnel.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
- Handled cash transactions and maintained sales and payments records accurately.
- Increased social interaction among residents through facilitating group activities and fostering a sense of community.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, games and entertainment.
- Promoted cognitive health by leading mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
Lifestyles And Programs Manager
Chartwell Kanata Retirement Residence
01.2022 - 03.2023
- Has the primary responsibility and authority to oversee the quality of life for resident engagement as outlined in the Chartwell Standards of Excellence
- Serves as a part of management team to insure policies and procedures are understood, trained, and implemented
- Plans, develops and implements creative and exciting Resident Programs to meet the individual needs and interests of the residents within the community as well as through outside trips and events; including hiring musical performers
- Through independent judgement and discretion, manages a volunteer program, including recruitment, training, and supervising volunteers
- Participates in annual resident satisfaction survey initiatives and addresses resident complaints and grievances
- Ensures daily, weekly and monthly calendar of events requirements are met
- Coordinates the transportation of residents to and from events outside of the community, which includes driving a community motor vehicle
- Performs all duties in a professional manner and participates in the community leadership, decision-making so as to have a positive impact on community business operations including management of department budget
Receptionist
Chartwell Kanata Retirement Residence
09.2021 - 01.2022
- Complied with privacy and confidentiality policies when communicating with callers and guests
- Displayed pleasant and professional voice and demeanor, positively representing organization
- Provided typing, word processing and clerical support and assisted with special projects
- Checked visitors in and directed or escorted to appropriate departments and personnel.
Student Driver
DC Buslines
09.2019 - 09.2021
- Had the responsibility of driving children of various ages to and from school
- Gathered and emptied trash and deposited recycling into appropriate receptacles
- Swept and mopped floors and vacuumed carpets.
Commercial Cleaner
Jani-King Commercial Cleaning
06.2019 - 03.2021
- Complied with privacy and confidentiality policies when communicating with callers and guests
- Displayed pleasant and professional voice and demeanor, positively representing organization
- Provided typing, word processing and clerical support and assisted with special projects
- Checked visitors in and directed or escorted to appropriate departments and personnel.
Hairstylist
First Choice Haircutters
01.2004 - 01.2008
- Dusted and wiped down decorative structures, baseboards and common surfaces
- Cut, trimmed and shaped hair or hairpieces based on customers' instructions, hair type and facial features using clippers, scissors, trimmers and razors
- Scheduled client appointments
- Operated cash registered to receive payments from patrons
- Demonstrated and sold hair care products and cosmetics
- Facilitated requests by answering or referring customer inquiries in person or on telephone
- Prepared variety of correspondence and reports for department and personnel
- Accepted payment from customers and made change as necessary
- Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment and facilities sanitary.
Education
Diploma -
Ottawa Academy of Hairstyling
Ottawa, ON09.2003
High School Diploma -
Thousands Islands Secondary School
Brockville, ON01.2001
Skills
- Bookkeeping
- File Management
- Travel Coordination
- Scheduling
- Customer/Client relations
- Multi-Line Telephone Systems
- Tech-Savvy
- Organization skills
- Typing Speed
- Excellent Communication
Awards
- Received 1997 Tom Reid Award
- Received English Award
- Received Employee of the Year Award
Languages
English
Certification
- Completion of Manager Training Program
Timeline
Receptionist /Activities Assistant
Claridge Homes
07.2023 - Current
Lifestyles And Programs Manager
Chartwell Kanata Retirement Residence
01.2022 - 03.2023
Receptionist
Chartwell Kanata Retirement Residence
09.2021 - 01.2022
Student Driver
DC Buslines
09.2019 - 09.2021
Commercial Cleaner
Jani-King Commercial Cleaning
06.2019 - 03.2021
Hairstylist
First Choice Haircutters
01.2004 - 01.2008
Diploma -
Ottawa Academy of Hairstyling
High School Diploma -
Thousands Islands Secondary School
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