Sarah Boice
Kamloops,BC
Summary
Dynamic professional with extensive experience at the Ministry of Children and Family Development, specializing in transition planning and community service management. Proven ability to enhance service delivery and develop programs through innovative problem-solving. Successfully managed complex projects, resulting in improved outcomes for diverse communities. Dedicated to driving impactful change in service initiatives.
Overview
8
8
years of professional experience
Work History
STADD and SAJE Navigator
Ministry of Children and Family Development
Kamloops , BC
08.2022 - Current
- Coordinating transition planning for eligible youth, young adults, families, and caregivers to ensure that transitioning into adulthood is as seamless as possible.
- Developing comprehensive transition plans by assessing needs, strengths, and goals with stakeholders, using a person-centered, trauma-informed practice.
- Facilitating organization and communication within the transition planning team to enhance collaboration.
- Establishing personal support networks for youth, families, and caregivers to foster community connections, increase independence, and build confidence to carry into adulthood.
- Making referrals and support connections, coordinating with government ministries, and agencies for wrap-around support.
- Providing information and guidance to clients on how to access services and resources.
- Educated stakeholders on community resources to promote effective service delivery.
- Monitor and revise transition plans based on evolving needs, goals, and support needs.
- Working in partnership with Indigenous communities and ICFSAs in transition planning, with a culturally safe approach, ensuring that the youth and their Indigenous voices are at the center of planning.
- Trained by the BC Public Service to be a People Leader, providing team lead coverage to the Interior East Kootenay and Okanagan STADD and SAJE teams.
Community Services Manager
Thompson Community Services
Kamloops , BC
03.2019 - 08.2022
- Established policies and procedures that ensured quality control throughout all aspects of program operations.
- Directly managed 30 unionized staff in a high-stress environment, providing annual work reviews, coaching, mentoring, training opportunities, and daily interventions and feedback.
- Prepared reports summarizing program results for management review.
- Responded promptly to inquiries from the public regarding available services.
- Participated in professional development opportunities related to community service management.
- Attended conferences or workshops relevant to the field of social work or human services.
- Participated in continuous training sessions to stay updated on best practices in community policing and public service.
- Conducted safety inspections of public spaces and properties to identify and mitigate potential hazards.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Recruited, interviewed, and hired volunteers and staff.
- Provided hands-on and proactive leadership to community services staff.
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
- Prepared and maintained budgets, personnel records or training manuals.
- Implemented and evaluated staff, volunteer or training programs.
- Developed benchmarks for measuring and monitoring strategic changes and organizational goals.
- Directed activities of professional and technical staff members and volunteers.
- Developed and implemented community service programs to meet the needs of adults with diverse needs.
- Conducted research to identify gaps in services for underserved populations.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations, changes due to a global pandemic, and rebuilding the program from the ground up within a unionized workplace.
- Monitored staff performance and addressed issues.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Trained Teacher on Call
School District 58 - Nicola-Similkameen
Merritt , British Columbia
04.2017 - 07.2017
- Integrated technology into classroom lessons to engage students in learning.
- Provided individualized instruction to struggling students.
- Instructed classes in language arts, math, science, social studies, and other core subjects.
- Created a positive learning environment through classroom management techniques.
- Organized field trips to enhance classroom instruction and promote experiential learning.
- Encouraged critical thinking skills through class discussions and activities.
- Integrated special education services into general education classrooms as needed, using training and experience working with the Canucks Autism Network.
- Identified at-risk learners who may need additional support or intervention services.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Supervised students throughout day, both in classroom and outside during breaks.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Participated in workshops, trainings and conferences to improve educational skills.
Education
Bachelor of Recreation And Sports Studies - Physical Education And Coaching
University of New Brunswick
Fredericton, NB05-2013
Bachelor of Education - Education
Thompson Rivers University
Kamloops, BCSkills
- Problem-solving aptitude
- Technical troubleshooting
- Multitasking abilities, with time management focus, and a self-directed work ethic
- Adaptable
- Setting and implementing standards and expectations
- Verbal and written communication
- Policy administration and adherence
- Client service delivery focused
- Program review, development, and implementation of change
- Collaborative practice
Timeline
STADD and SAJE Navigator
Ministry of Children and Family Development
08.2022 - Current
Community Services Manager
Thompson Community Services
03.2019 - 08.2022
Trained Teacher on Call
School District 58 - Nicola-Similkameen
04.2017 - 07.2017
Bachelor of Recreation And Sports Studies - Physical Education And Coaching
University of New Brunswick
Bachelor of Education - Education
Thompson Rivers University
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