Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Mac Cosmetics Management
Estee Lauder
09.2022 - Current
Provided authentic and personalized customer service in order to achieve sales goals and customer service targets.
Coaching and mentoring team in order to achieve sales and customer service goals.
Tracked and analyzed variance of key performance measurements. Gave feedback and positive reinforcment to team in order to achieve KPI goals.
Reported sales dollars, inventory and KPI's at the end of each day.
Led hands-on demonstrations of retail tools and technology, enabling employees to confidently apply new skills within their daily responsibilities.
Learned and adapted quickly to new technology and software applications.
Instructor and Business Development Manager
Super Science
06.2019 - Current
Followed up with existing client list for future bookings, and sourcing new clients by email, mailings, phone calls, and visiting locations (schools, daycares).
Personal Shopper
Loblaw Companies
05.2021 - 08.2021
Efficiently and precisely carry outcustomer orders by selecting, packing, and delivering groceries.
Supporting customers with placing orders and making payments via the phone, online, or in person.
Responding promptly to customer complaints and requests.
Education
Biology
Dalhousie University
Halifax, NS
09.2019
High School Diploma -
Holy Trinity School
Richmond Hill, ON
06.2019
Skills
Client Relationship Building
Employee Coaching and Mentoring
Highly proficient with over five years of experience in computer programs such as: Windows Word, Excel, PowerPoint, Microsoft Teams, Zoom, Skype and more