Summary
Overview
Work History
Education
Skills
Languages
Referees Available
Timeline
Generic

Sarah Bitengo Moruri

Brampton,ON

Summary

To label and categorize data into actionable insights that inform decision-making, solve problems, and drive positive outcomes across various domains and industries accurately and efficiently.

Overview

6
6
years of professional experience

Work History

Front-desk Receptionist

Safaripark Hotel
09.2022 - 09.2023
  • Welcome guests, clients, or customers as they enter the premises
  • Providing a friendly and professional first impression of the organization
  • Manage incoming calls and direct them to the appropriate departments or individuals
  • Respond to inquiries from visitors or callers about the organization's services, products, or general information
  • Provide directions or assistance to individuals looking for specific departments or meeting rooms
  • Schedule appointments for clients, customers, or internal staff
  • Handle customers’ complaints or issues and escalate them as needed
  • Receive and distribute incoming mail and packages
  • Assist with various administrative tasks, such as data entry, filing, and document preparation
  • Prioritize tasks simultaneously, such as answering phones, assisting visitors, and handling administrative duties
  • Ensure that the reception area is tidy and presentable.

Customer care representative

Tele-post Sacco
05.2021 - 07.2022
  • Maintain a positive, empathetic, and professional attitude towards customers
  • Provide information about products, services, pricing, and company policies
  • Respond promptly to customers’ inquiries
  • Address and resolve customer concerns, complaints, or issues effectively on time
  • Explain features, specifications, and usage guidelines
  • Assist customers with placing orders, tracking shipments, and processing returns or exchanges
  • Provide technical assistance to customers experiencing issues with products or services
  • Assist with payment processing and provide information on billing cycles
  • Promote special offers, discounts, or loyalty programs
  • Collect and document customer feedback, suggestions, and complaints
  • Keeping accurate and up-to-date customer records
  • Educate customers on using products and services optimally
  • Ensure prompt and efficient resolution of customer issues.

Cashier

Naivas Supermarket
07.2020 - 04.2021
  • Greet customers in a friendly and welcoming manner as they approach the checkout
  • Assist and answer any questions about products, promotions, or store policies
  • Accurately scan and enter the price of items into the cash register
  • Bag groceries efficiently, considering the proper handling of different types of items
  • Accept cash payments from customers and provide accurate change
  • Process electronic payments, such as credit and debit cards using POS (point of sale) systems
  • Operate and manage the cash register
  • Ensure that the cash register is adequately stocked with change and receipt paper
  • Process returns and exchange following store policies and procedures
  • Scan and apply relevant discounts or coupons to transactions
  • Assist customers with bagging their purchases if needed
  • Communicate effectively with other store staff, including supervisors and managers, to address customer needs or resolve issues
  • Maintain a neat and professional appearance.

Web Developer

Zalego Institution
11.2017 - 12.2019
  • Skilled in proficiency in HTML,CSS and JavaScript.
  • Knowledge of design principles and user experience(UX)design.
  • Experience with graphic design software and understanding of responsive design.
  • Good communication and problem-solving skills,troubleshooting technical issues and finding innovative solutions.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Education

Kiriri women's university
08.2023

Kereri Girls High School
Kisii, Kenya
11.2021

Skills

  • Microsoft Office
  • Problem solving skills
  • Adaptability to tackle new and unfamiliar challenges
  • Good communication
  • Using database
  • Diligence in handling data accurately and spotting inconsistencies or errors
  • Ability to work in a fast-paced environment
  • Programming
  • Critical thinker
  • Ability to manage time effectively

Languages

English
Native or Bilingual
Swahili
Native or Bilingual

Referees Available

upon request.

Timeline

Front-desk Receptionist

Safaripark Hotel
09.2022 - 09.2023

Customer care representative

Tele-post Sacco
05.2021 - 07.2022

Cashier

Naivas Supermarket
07.2020 - 04.2021

Web Developer

Zalego Institution
11.2017 - 12.2019

Kiriri women's university

Kereri Girls High School

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Sarah Bitengo Moruri