Sarah Wingett

Supervised a group of 40 plus caregivers. Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed. Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity. Increased team productivity by implementing efficient workflows and setting clear expectations for staff members. Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions. Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence. Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members. Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines. Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions. Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.

Oversaw accounting, budgeting and financial reporting. Trained interns and newly hired team members on office procedures and computer system. Developed policies and procedures for effective practice management. Supervised a team of 40 clinical personnel. Provided outstanding support to entire staff which helped improve process flow and boosted efficiency. Provided supervision and management to team of support personnel. Developed close working relationships with front office and back office staff. Addressed and remedied all patient or team member issues. Ordered all office supplies and kept check on inventory levels. Created and implemented organizational policies and procedures. Developed and maintained electronic record management systems to analyze and process data. Assisted with regulatory issues such as compliance. Consulted with healthcare professionals on business decisions. Assessed processes and procedures, complying with OSHA and HIPAA regulations. Boosted staff morale by offering constructive feedback and specific direction. Communicated closely with patients, ensuring medical information was kept private. Spearheaded and implemented new projects to expand scope of engagement. Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations. Organized and facilitated department head meetings weekly, discussing current census, admissions and discharges. Recruited, hired and trained all staff, including Providers. Provided direct supervision, ongoing staff development and continuing education to employees. Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.

Responsible for over all clinical organization and operation of technical functions including but not limited to hiring, scheduling of staff, payroll, training and delegation of technicians and co-departments. In addition to my management responsibilities, I continue to preform my daily duties as a certified ophthalmic assistant and head scribe gaining a comprehensive knowledge of Ophthalmology and leadership. I worked with office directors to ensure the practice operates according to regulations meant to limit the exposure and spread of COVID-19.

Employed strong knowledge of medical terminology and practices to produce high-quality, error-free documents. Prepared EMR updates with notes for patients’ visits, medical history, diagnostic, and treatment information. I transcribe the impression and plan, results of tests, and orders. I independently identified and resolved errors in information by collaborating with medical staff and researching the related terms. I set up and assist with minor surgical procedures of the eye such as chalazion excisions, etc. by setting up supplies, handling instruments, and explaining doctor instructions to the patient.

Responsible for screening patients before they are seen by the physician using an electronic medical records system. Obtain auto refractions, full medical and ocular history, lensometery readings, visual acuity. Preform pupillary assessment, Brightness Acuity Test (BAT), Hardy Rand and Rittler (HRR) color vision test, and manifest refractions. Performed Goldman Applination Tonometry and checked angles using a slit lamp. Administered medications for dilation. Obtained imaging of the eye using an Optical Coherence Tomography (OCT) machine, Topography, and wavescan. Preform visual fields using a Humphrey’s Visual Field machine. Trained patients on insert and removal of contact lens. Complete prior authorizations for medications and contact patients, pharmacies, and insurance companies regarding questions.

Supervisor: Reya Bloise/Kristen Adams

Hours Worked Weekly: 40 hours per week.

In my job as a Staff Assistant I helped facilitate the Red Team, which is a meeting that discusses all child abuse referrals that are made in Mendocino County, helping facilitate, taking minutes and distributing them to the team and those involved daily. I would attend and take minutes for the Reflecting Team, that includes Directors, Managers, Supervisors and staff and distribute these to everyone involved including the Executive Office. I worked with the Legal Clerk Unit copying reports as needed, dealing with mailing reports to clients, attorneys, and other agencies. I develop the court report for the Indian Child Welfare Act (ICWA) data into the CWS/CMS system allowing the Legal Clerks to meet timelines for Court noticing involved tribes. I do the daily “Court Run” transporting Court reports and notices to the Court Clerks for filing and distribution. I also worked with Family Connections researching for family connected to detained children and creating a Family Finding Report for court. I organized and filed client data in case files to keep data up to date. Organize and maintain Excel spreadsheets for Family Finding reports, and ICWA ancestry work sheets to make sure all are submitted to the legal clerks timely. I also worked for the Foster Care Eligibility Unit. I input placement information into the CWS/CMS system and generate placement forms to allow the eligibility workers to pay foster parents /relatives and make sure placements are updated as needed. I also provided reception coverage for breaks and lunch as needed running a multi-line phone system directing calls and working with walk in traffic. I also worked in the Foster Care Nursing Unit making calls to Foster Parents, Foster Agency's, Doctor Office's and Relatives, of detained, children reminding them of important appointments. I also helped update patient charts so that the children can have the correct care.