Sarah Bischof

Airline Ticketing and Rates Specialist
Global Airline Operations Support
Provided expert ticketing and fare calculations for four major international carriers, their subsidiaries, and 22 alliance partners, ensuring full compliance with IATA regulations and multi-country taxation requirements.
Specialized in complex fare structuring, standing out as the go-to expert for sensitive and high-priority travel arrangements.
Delivered real-time global support to multiple international airport locations and call centers, serving as a supervisory liaison for operations and product support.
Maintained precision and efficiency in high-volume, fast-paced environments, consistently recognized for exceptional accuracy and multitasking under pressure.
Operated across multiple GDS platforms and proprietary airline systems, demonstrating adaptability to a wide range of ticketing and reporting software.
Managed fare auditing, accounting, and financial reporting functions, ensuring regulatory and procedural compliance across all transactions.
Served as a member of the Global Emergency Response Team, supporting aviation incidents with rapid, coordinated ticketing and operational response.

Processed and evaluated medical documentation to secure flight clearances and waivers for passengers with medical needs, working directly with airline medical departments to arrange appropriate transport; made critical, time-sensitive decisions regarding patient travel while leveraging in-depth knowledge of medical terminology, conditions, and airline policies.

• Entrusted with leading a specialized team dedicated to servicing elite status members and VIP clientele, delivering personalized, high-touch support for complex travel needs including premium ticketing, upgrades, and itinerary management.
• Supervised daily operations including agent support via helpline, scheduling, training, coaching, and quality control to ensure service excellence and operational compliance.
• Managed the operations of a central duty desk, overseeing real-time staff steering, monitoring attendance, and performing general reception and administrative duties across multiple departments.
• Conducted regular staff performance evaluations, providing constructive feedback and individual coaching to drive continuous improvement and professional development.
• Improved customer satisfaction through proactive issue resolution, consistently exceeding expectations by anticipating client needs and delivering tailored solutions.
• Maintained high compliance with corporate policies and procedures while overseeing team performance in a fast-paced, high-demand environment.
• Designed and implemented incentive programs and internal promotions to enhance employee engagement, productivity, and retention.
• Supported third-party business promotions and strategic partnerships to elevate the premium customer experience and brand visibility.