Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah B. Gonzales

Long Beach

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

2026
2026
years of professional experience

Work History

Homecare worker

Cambrian Home Care
  • Be a caregiver
  • Provide service for the client when needed and be a person they go to for help
  • Provide a comfort place for the client
  • Assisted disabled clients to support independence and well-being.
  • Maintained accurate records of client progress by documenting observations, interventions, outcomes, and any identified issues.
  • Contributed to patients'' wellbeing by assisting with daily living activities, such as bathing, dressing, and meal preparation.

Guest Service Advocate

Target
  • Ability to communicate and interact with guests to build an inclusive guest experience
  • Ability to blend problem solving and decision making to positively impact the guest experience and resolve guest concerns
  • Ability to adapt to different guest interactions and situations
  • Experience promoting and selling various benefits, offerings and services

Delivery Station Worker

Amazon
  • I'll load conveyor belts, and transport and stage deliveries to be picked up by drivers
  • Increased safety at the station by enforcing strict adherence to safety protocols, guidelines, and regulations.
  • Played an integral role in successful station events or promotions by assisting with planning, setup, and execution of activities designed to attract new passengers or improve overall travel experiences for existing customers.

Guest Services Supervisor

Dignity Health Sports Park
01.2022 - Current
  • Be able to provide excellent guest services to all guest attending events at Dignity Health Sports Park
  • Answering questions guest may have and providing them with the information that they need
  • Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
  • Scan and check for valid tickets at gates
  • Reviewed upcoming events and planned for expected challenges.
  • Assist guest with any questions they may have with seating, or locating an area of the stadium
  • Supported team members by offering constructive feedback and coaching as needed.
  • Collaborated closely with other departments to meet guest needs and provide best possible experience.
  • Provided comprehensive training to new hires on company policies, procedures, and customer service expectations.

Education

Associate of Science - Business Administration

Long Beach City College
Long Beach, CA
06-2024

Skills

  • Compassionate caregiving
  • Housekeeping tasks
  • Customer relationship management
  • Customer service background
  • Patient care
  • Vital signs monitoring
  • Decision-making skills
  • Complex Problem-solving
  • Assertiveness
  • Conflict management

Timeline

Guest Services Supervisor

Dignity Health Sports Park
01.2022 - Current

Homecare worker

Cambrian Home Care

Guest Service Advocate

Target

Delivery Station Worker

Amazon

Associate of Science - Business Administration

Long Beach City College

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Sarah B. Gonzales