Sarah Ben Masoud
Etobicoke,Canada
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Moreover, committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Volunteer
Sham Rose Centre Organization
Kitchener, ON
03.2023 - 12.2023
- Helped organize and implement programs and projects to aid community and individuals.
- Resolved complaints or issues using strong customer service and engagement skills.
- Greeted guests and offered assistance in finding specific departments or personnel.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Collaborated with other volunteers to create a positive work environment.
- Supervised youth volunteers while they completed their assigned tasks on site.
Volunteer
King Pharmacy Ontario
Kitchener, ON
01.2023 - 06.2023
- Provided assistance to staff in the daily operations of the organization.
- Organized and maintained records of volunteer hours and donations.
- Managed social media accounts associated with the organization's mission statement.
- Offered support and assistance to community members.
- Helped with prep, set up, and breakdown of community and public events.
- Assisted with and organized programs, events, and activities to drive outreach initiatives.
Volunteer
The Tax Clinic in the Working Center-Kitchener
Kitchener, ON
02.2023 - 04.2023
- Provided assistance to staff in the daily operations of the organization.
- Organized and maintained records of volunteer hours and donations.
- Established and maintained relationships with fellow volunteers and organizational stakeholders.
- Attended weekly meetings to discuss progress and future initiatives.
Customer Service Representative Manager
Almadar Aljadid
Tripoli, Libya
10.2021 - 11.2022
- Resolved escalated customer complaints promptly and professionally.
- Analyzed customer feedback to identify areas for improvement in service quality.
- Identified process gaps in the existing customer service workflow and proposed solutions for improvement.
- Performed daily audits of customer interactions to maintain high standards of customer service delivery.
- Collaborated with other departments within the organization to ensure optimal customer experience.
Customer Service Representative Supervisor
Almadar Aljadid Company
Tripoli, Libya
11.2019 - 10.2021
- Ensured that all Customer Service Representatives had the necessary tools and resources needed to perform their job duties effectively.
- Provided training and coaching on product knowledge, sales techniques, customer communication and problem resolution.
- Created weekly and monthly reports summarizing key performance indicators for management review.
- Collaborated with Human Resources on disciplinary action plans when needed due to poor performance or misconduct among staff members.
- Promoted clean, safe, friendly work environment for employees and guests.
- Trained staff to provide excellent customer service to challenging customers.
Customer Service Representative Lead
Almadar Aljadid Compnay
Tripoli, Libya
01.2018 - 11.2019
- Resolved escalated issues from customers or other departments within the organization.
- Assisted customers in resolving inquiries or complaints via telephone, email, or other channels.
- Provided support and guidance to new customer service representatives; assisted with onboarding process.
- Assigned tasks and projects to team members based on individual strengths and weaknesses.
- Interfaced with senior leadership on a regular basis to provide updates on team's progress towards meeting objectives.
Quality Control Technician
Judi Food Industries Company
Tripoli, Libya
01.2014 - 12.2017
- Performed visual and dimensional inspections of components, assemblies, and products to ensure compliance with customer specifications.
- Monitored production processes for quality control purposes, ensuring that all work is completed according to established standards.
- Conducted root cause analysis to identify sources of defects or non-conformance issues in order to prevent reoccurrence.
- Maintained accurate records on product inspection results and reported findings to management team.
- Resolved customer complaints regarding product quality in a timely manner
- Provided quality support to ensure that products met quality standards and customer requirements.
- Implemented quality control objectives to resolve production issues, optimize product reliability and reduce costs.
- Monitored daily performance of production team to identify and address issues affecting quality product output.
- Performed visual inspections of finished products.
- Identified quality problems and recommended solutions.
- Trained employees in proper equipment use and product testing procedures.
Education
Bachelor Degree - Business Administration
University of Tripoli
Tripoli, Libya06-2021
Bachelor of Science: Dental Sciences -
Al -Tahadi International University
Skills
- Proven ability to work effectively in identity work and teamwork
- Dependable and great time management
- Able to focus on work output while meeting tight deadlines and adapting to fast paced workflows
- Always positive and eager to learn new skills
- Computer skills; file, management, Microsoft word and PowerPoint
- Language: English and Arabic
- Very good written and verbal English and communication skills
- Copywriting
- Passionate and enthusiastic about beauty
- Friendly, calm, and confident with customers/clients
- Organized and detail oriented
- Take pride in your work
- Responsible and Self-driven without the need for micromanagement
Certification
TahadiCertificate in Administrative Leadership Diploma from Canadian Libya Castle
Languages
- English, Professional
- Arabic, Professional
Timeline
Volunteer
Sham Rose Centre Organization
03.2023 - 12.2023
Volunteer
The Tax Clinic in the Working Center-Kitchener
02.2023 - 04.2023
Volunteer
King Pharmacy Ontario
01.2023 - 06.2023
Customer Service Representative Manager
Almadar Aljadid
10.2021 - 11.2022
Customer Service Representative Supervisor
Almadar Aljadid Company
11.2019 - 10.2021
Customer Service Representative Lead
Almadar Aljadid Compnay
01.2018 - 11.2019
Quality Control Technician
Judi Food Industries Company
01.2014 - 12.2017
Bachelor Degree - Business Administration
University of Tripoli
Bachelor of Science: Dental Sciences -
Al -Tahadi International University
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