Sarah Barela
Lakewood,CA
Summary
Proven Customer Service Representative with a track record of enhancing patient satisfaction at SuperCare Health through exceptional critical thinking and active listening. Skilled in data entry and Microsoft Excel, adept at resolving high-stress situations and improving service delivery. Achieved a significant increase in accurate order processing, demonstrating strong computer proficiency and professional telephone demeanor.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
SuperCare Health
04.2015 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answers incoming phone calls and faxes
- Maintains open communication with patients/clients and referral sources
- Responded to patient and referral requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Enhanced patient and referral satisfaction by promptly addressing concerns and providing accurate information.
- Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
- Used computer programs to schedule patients for routine and complex procedures.
- Assisted in training new team members on company policies and best practices in medical customer service delivery.
- Maintained up-to-date knowledge on industry trends and guidelines to provide accurate information to customers.
- Contributed to a positive work environment by fostering teamwork among colleagues and consistently offering support when needed.
- Supported patients by providing clear explanations on insurance benefits, coverage limitations, and out-of-pocket costs.
- Maintained accurate documentation for all customer interactions, contributing to a comprehensive database for future reference.
Customer Service Representative
Life Care Solutions
04.2012 - 04.2015
- Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
- Delivered prompt service to prioritize patient needs.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Documented customer interactions and transactions for accurate, up-to-date records.
Inventory Control Specialist
Smart And Final
06.2011 - 04.2014
- Used equipment like forklifts and pallet jacks to move inventory.
- Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
- Completed physical inventory counts each month.
- Completed daily cycle counts to maintain accuracy of records.
Server
Elephant Bar
06.2008 - 04.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
California State University, Fullerton
Fullerton, CASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Product knowledge
- Order processing
Timeline
Customer Service Representative
SuperCare Health
04.2015 - Current
Customer Service Representative
Life Care Solutions
04.2012 - 04.2015
Inventory Control Specialist
Smart And Final
06.2011 - 04.2014
Server
Elephant Bar
06.2008 - 04.2012
High School Diploma -
California State University, Fullerton
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