Sarah Barela
Lakewood,CA
Summary
Proven Customer Service Representative with a track record of enhancing patient satisfaction at SuperCare Health through exceptional critical thinking and active listening. Skilled in data entry and Microsoft Excel, adept at resolving high-stress situations and improving service delivery. Achieved a significant increase in accurate order processing, demonstrating strong computer proficiency and professional telephone demeanor.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
SuperCare Health
City Of Industry, CA
04.2015 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answers incoming phone calls and faxes
- Maintains open communication with patients/clients and referral sources
- Responded to patient and referral requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Enhanced patient and referral satisfaction by promptly addressing concerns and providing accurate information.
- Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
- Used computer programs to schedule patients for routine and complex procedures.
- Assisted in training new team members on company policies and best practices in medical customer service delivery.
- Maintained up-to-date knowledge on industry trends and guidelines to provide accurate information to customers.
- Contributed to a positive work environment by fostering teamwork among colleagues and consistently offering support when needed.
- Supported patients by providing clear explanations on insurance benefits, coverage limitations, and out-of-pocket costs.
- Maintained accurate documentation for all customer interactions, contributing to a comprehensive database for future reference.
Customer Service Representative
Life Care Solutions
Irvine, CA
04.2012 - 04.2015
- Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
- Delivered prompt service to prioritize patient needs.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Documented customer interactions and transactions for accurate, up-to-date records.
Inventory Control Specialist
Smart And Final
Commerce, CA
06.2011 - 04.2014
- Used equipment like forklifts and pallet jacks to move inventory.
- Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
- Completed physical inventory counts each month.
- Completed daily cycle counts to maintain accuracy of records.
Server
Elephant Bar
Lakewood, CA
06.2008 - 04.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
California State University, Fullerton
Fullerton, CASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Product knowledge
- Order processing
Timeline
Customer Service Representative
SuperCare Health
04.2015 - Current
Customer Service Representative
Life Care Solutions
04.2012 - 04.2015
Inventory Control Specialist
Smart And Final
06.2011 - 04.2014
Server
Elephant Bar
06.2008 - 04.2012
High School Diploma -
California State University, Fullerton