Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Sarah Antonucci

ABBOTSFORD,BC

Summary

Performance-driven automotive professional with 10+ years of dealership experience and proven knowledge of project management, problem-solving and workflow prioritization. Proven at building relationships with dealership management and other stakeholders. Organized and dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
years of professional experience

Work History

Honda Canada Inc

DEALER DEVELOPMENT CONSULTANT
09.2017 - 11.2022

Job overview

  • Analyze automotive dealer financial trends by identifying critical dealer situations
  • Established good working relationships with dealership and vendor stakeholders, along with members of regional and national teams
  • Assisted dealership network with updating infrastructure to support EV selling and maintenance
  • Prepare and conduct training sessions for all programs to fellow associates and dealership employees
  • Performed project management for 40 dealers’ projects, with timely updates, work backs and coordinating to ensure deliverables are met

Honda Canada Inc

TEAM LEAD
01.2017 - 09.2017

Job overview

  • Monitor operational activities to assist in meeting needs of contact centre
  • Responsible for coaching new hires and development of team members
  • Delegated tasks to team members according to project requirements
  • Handle escalated customer contacts to provide appropriate resolution

Honda Canada Inc

SENIOR BILINGUAL CUSTOMER MEDIATION SPECIALIST
06.2015 - 01.2017

Job overview

  • Authorized to review escalated customer requests autonomously for financial goodwill
  • Prepared communications for arbitration, mediation and small claims customer cases
  • Provided mentorship and coaching to Mediation Team members
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours; night, weekend, and holiday shifts.

Honda Canada Inc

BILINGUAL CUSTOMER RELATIONS SPECIALIST
09.2011 - 06.2015

Job overview

  • Gathered information for customer assistance requests and determined outcome of each case based on criteria and internal policies
  • Performed case management and responded promptly to customers by phone or email
  • Created shared correspondence database for team to increase consistency of written customer communications

Education

University of Toronto School of Continuing Studies
Toronto, ON

Certificate from Advanced Business Process Management
12.2021

University Overview

  • Completed professional development in BPM
  • Business Analysis
  • Project Management
  • Process Improvement

University of Toronto School of Continuing Studies
Toronto, ON

Certificate from Business Process Management
07.2016

University Overview

  • Continuing education in BPM
  • Courses in BPM knowledge base
  • Lean Six Sigma

University of Ottawa
Ottawa

Bachelor of Arts from Social Sciences
06.2014

University Overview

Coursework in Psychology, Economics & Management

Skills

  • Superior communication
  • Training & coaching
  • 7 years' account development
  • Excellent organization
  • Time management
  • 5 years’ automotive field rep
  • Process Improvement Initiatives
  • Dealer Network Development
  • Negotiation & Conflict Management

Timeline

DEALER DEVELOPMENT CONSULTANT
Honda Canada Inc
09.2017 - 11.2022
TEAM LEAD
Honda Canada Inc
01.2017 - 09.2017
SENIOR BILINGUAL CUSTOMER MEDIATION SPECIALIST
Honda Canada Inc
06.2015 - 01.2017
BILINGUAL CUSTOMER RELATIONS SPECIALIST
Honda Canada Inc
09.2011 - 06.2015
University of Toronto School of Continuing Studies
Certificate from Advanced Business Process Management
University of Toronto School of Continuing Studies
Certificate from Business Process Management
University of Ottawa
Bachelor of Arts from Social Sciences

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Sarah Antonucci