Sarah Andre
Site Manager
Longueuil,QC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
Customer Service Associate
Uhaul Moving And Storage
Saint-Hubert, QC
08.2021 - 02.2023
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Cook
Garderie les fauvettes Bleues
Longueuil, QC
01.2021 - 02.2023
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Passionate about learning and committed to continual improvement.
Site Manager
Montreal Mini Storage
Varennes, Ste-Julie, QC
02.2023 - Current
- Resolved issues between employees and customers using company policies.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Inspected cleanliness of common areas and offices.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Oversaw all daily office operations and equipment maintenance.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Sales Representative
Graitec Inc
Montreal , QC
05.2017 - 03.2020
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Collaborated with cross-functional teams to identify and address customer needs.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Used customer insights to develop innovative sales strategies to increase sales.
- Developed and implemented sales strategies to increase profits.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Utilized CRM software to manage customer accounts and track performance metrics.
Customer Service Representative
Zenith Merchant Solutions
Montreal , QC
04.2012 - 05.2017
- Answered constant flow of customer calls with minimal wait times
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Sales Associate
Broda Seating
Kitchener , ON
11.2008 - 09.2012
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved or exceeded company-defined sales quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Recorded accurate and efficient records in customer database.
- Negotiated prices, terms of sales and service agreements.
- Set and achieved company defined sales goals.
- Presented professional image consistent with company's brand values.
- Contributed to team objectives in fast-paced environment.
Education
High School Diploma -
Chateauguay Valley Regional Highschool
Ormstown, QC 09.1992 - 06.1997
Skills
Business planning
English and French
I am a hard working Individual who loves learning and working toward achieving my goals. I learn quickly and I think efficiently and I work smart. If I am given the opportunity to seize the moment I will take it with pleasure. I am dedicated in everything I do, I am compassionate and loyal. I see the good in people and I am always there to help regardless of the situation. I love to smile, smiling makes people feel better.
Timeline
Site Manager
Montreal Mini Storage
02.2023 - Current
Customer Service Associate
Uhaul Moving And Storage
08.2021 - 02.2023
Cook
Garderie les fauvettes Bleues
01.2021 - 02.2023
Sales Representative
Graitec Inc
05.2017 - 03.2020
Customer Service Representative
Zenith Merchant Solutions
04.2012 - 05.2017
Sales Associate
Broda Seating
11.2008 - 09.2012
High School Diploma -
Chateauguay Valley Regional Highschool
09.1992 - 06.1997
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