Summary
Overview
Work History
Skills
Timeline
Generic

Sarah Anderson

Toronto,ON

Summary

Energetic Sales Support Specialist with over 20 years of Customer Service & Wholesale experience in the Outdoor Sporting Goods & Lifestyle Industry. Focused on enabling strong sales by skillfully handling administrative needs. Successful at managing sales tracking tools and creating informative reports.

Overview

22
22
years of professional experience

Work History

Inside Sales Representative/Office Manager

3T Bike America
04.2022 - Current
  • Proactively managing order book fulfillment process, ensuring accurate &, timely order releases delivered according to customer requirements.
  • Assists customers with sales needs such as product information, inventory and shipping questions.
  • Acting as the hub for communication between the retail store teams, wholesale customers, territory managers, and internal operational teams. Special requests include providing allocation/inventory reports, entering seasonal sample & booking orders.
  • Help develop SOP & training manuals to provide policies, processes and standards needed for organization success.
  • Maintain up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Works closely with the credit department to determine terms, credit limit & pre-paid accounts.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Oversee day to day management of the office, making office supplies arrangements, greeting visitors and providing general administrative support to employees.
  • Manage relationships with service providers, landlord & contractors.

Allocations Coordinator

Arc'teryx Equipment Co.
08.2018 - 11.2022
  • Proactively managing order book fulfillment process, ensuring accurate &, timely order releases delivered according to customer requirements.
  • Acting as the hub for communication between the retail store teams, wholesale customers, territory managers, and internal operational teams. Special requests include providing allocation/inventory reports, entering seasonal sample orders.
  • Monitoring allocation, delays and risks related to order deliveries for your assigned doors, creating ad-hoc reports for stakeholders as required.
  • Collaborate with VAS (Value Added Services) team on B2B and Corporate orders with product that requires decoration (embroidery, heat transfers, logos).
  • Other daily tasks include r phone managing calls from B2B Wholesalers/Brand Stores & setting up Return Authorizations (RMA’s.
  • Acted as the Liaison between the warehouse, stores and merchandising teams to help coordinate smooth integration of replenishment and seasonal product drops.
  • Works closely with the credit department to determine terms, credit limit & pre-paid accounts
  • Help develop SOP & territory guides to provide policies, processes and standards needed for organization success.

Server

Guilt & Co
04.2017 - 12.2018
  • Served food and beverages promptly with focused attention to customer needs
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Collected credit card, cash and gift certificate payments to close transactions.
  • Applied comprehensive knowledge of food, wine, & beer as well as appropriate entree pairings
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

Senior Customer Service Representative

K2 Canada Inc.
09.2010 - 05.2016
  • Responsible for taking orders by phone from retail stores throughout Canada for products featured on the website.
  • Daily maintenance and follow-up for online orders from the Ecomm Website. This includes allocating inventory for customers, updating online tracking information.
  • Account Manager for Key Accounts. Responsible for daily one-on-one communication and follow-up for Key Accounts (MEC, Sporting Life).
  • Communicated with vendors regarding back orders product availability and future inventory.
  • Resolved customer service issues using company processes and policies and provided updates to customers.

Customer Service Rep/Ecomm Specialist

Corbett’s/ASO Gear Online
08.2007 - 04.2009
  • Responsible for taking orders by phone from retail stores throughout Canada for products featured in our catalog and website.
  • Managed & processed all returns for the warranty department. This includes the returning of products for credit or exchange.
  • In charge of online accounts and in daily contact with key representatives for brands associated with the company.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Warranty Manager/Sales Associate

Sanction Skate & Snow
09.2001 - 04.2007
  • Responsible for generating purchase orders, internal sku’s & hang tags for all incoming stock designated for the website and all retail locations.
  • Takes orders by phone from customers all over North America for products featured in the catalog and website. This includes picking orders and processing credit card transactions.
  • Responsible for management and processing of all product returns for refund or exchange.
  • In charge of daily sales records, C.O.D (cash on delivery) re-admittance and all bank deposits.
  • Other daily duties included answering phones, resolving customer complaints regarding sales and service, filling out return authorizations.
  • Represented the company at the Toronto Ski and Snowboard Show from 2001-2009.

Skills

  • Service Support & Order Management
  • Experience is both B2B & B2C channels
  • Proficient in Microsoft Office Programs, Adyen, NuOrder, Power BI, Zendesk, Salesforce, Prestashop
  • Smart Serve Certified
  • Serving it Right (SIR)

Timeline

Inside Sales Representative/Office Manager

3T Bike America
04.2022 - Current

Allocations Coordinator

Arc'teryx Equipment Co.
08.2018 - 11.2022

Server

Guilt & Co
04.2017 - 12.2018

Senior Customer Service Representative

K2 Canada Inc.
09.2010 - 05.2016

Customer Service Rep/Ecomm Specialist

Corbett’s/ASO Gear Online
08.2007 - 04.2009

Warranty Manager/Sales Associate

Sanction Skate & Snow
09.2001 - 04.2007

Similar Profiles

CREATE PROFILE
Sarah Anderson