Sarah Ali
Brampton,Canada
Summary
Dynamic and results-oriented professional with extensive experience in supply chain coordination and client solutions at Bell Mobility. Excelled in collaborative teamwork and proficient in Microsoft Office, adept at driving efficiency and enhancing customer satisfaction. Demonstrated leadership in cross-functional teams, significantly improving operational workflows.
Overview
19
19
years of professional experience
Work History
Supply Chain Coordinator
Bell Mobility
10.2016 - Current
- Entered and provided assistance with manual order processing.
- Handled applicable credit, debit, and claim transactions with accuracy.
- Corresponded with national support channels through phone and email.
- Analyze cases and detect fraud.
- Handled various prime ships (Loblaws, Visa Gift cards, Distributor, Mass uploads)
- Demonstrated expertise in SAP-P77 platform.
Client Solutions Representative
Bell Mobility
10.2007 - 10.2016
- Addressed diverse customer inquiries, issues, and escalations.
- Secured client loyalty by effectively negotiating competitive packages.
- Executed updates on customer profiles such as address modifications and price plan adjustments.
Sales Representative/Cashier
Suzy Shier
04.2007 - 10.2007
- Curated engaging visual merchandise arrangements for customer attraction.
- Handled cash operations efficiently.
Cashier
Tim Hortons
02.2006 - 08.2006
- Managed responsibilities across both storefront and drive-through operations.
- Assisted customers by processing and delivering orders effectively.
Education
Bachelor Degree - Human Resource Management
York University
Skills
- Collaborative Teamwork Abilities
- Team Leadership
- Cross-Functional Teamwork
- Data Reporting Skills
- Clear and Concise Writing
- Effective Verbal Communication
- Adaptable Learner
- Proficient in Microsoft Office
- Bilingual communication
- Detail-Oriented Approach
References
Available upon request
Volunteer Experience
Parks and Recreation, Out and About Program, assisted the special needs with toileting, self grooming and eating, Helped improve their habits to communicate and co-operate with others.
Timeline
Supply Chain Coordinator
Bell Mobility
10.2016 - Current
Client Solutions Representative
Bell Mobility
10.2007 - 10.2016
Sales Representative/Cashier
Suzy Shier
04.2007 - 10.2007
Cashier
Tim Hortons
02.2006 - 08.2006
Bachelor Degree - Human Resource Management
York University
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