Sarah Alcala
Palmdale
Summary
Detail-oriented professional with over a decade of experience in cleaning and sanitation within healthcare and hospitality settings. Proven ability to manage cleaning schedules, train staff, and enhance operational efficiency while ensuring compliance with health regulations.
Professional with hands-on experience in food service, prepared to contribute effectively. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in food preparation, customer service, and maintaining clean, safe work environment. Reliable and dependable, with commitment to high standards and delivering quality service.
Overview
15
15
years of professional experience
Work History
EVS Technician
White Gloves
Palmdale, CA
04.2012 - Current
- Operated and maintained cleaning equipment to ensure facility cleanliness and safety standards.
- Conducted routine inspections to identify maintenance needs and implement corrective actions promptly.
- Trained new employees on operational procedures and equipment usage for effective workflow integration.
- Collaborated with team members to streamline cleaning processes, enhancing overall efficiency and productivity.
- Developed cleaning schedules tailored to facility requirements, optimizing resource allocation and time management.
- Monitored inventory levels of cleaning supplies, coordinating restocking efforts to maintain consistent operations.
- Implemented best practices in waste disposal, ensuring compliance with environmental regulations and policies.
- Led training sessions focused on safety protocols and proper equipment handling to reduce workplace incidents.
- Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
- Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
- Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
- Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
- Demonstrated strong time management skills, ensuring the completion of all assigned tasks within designated deadlines while maintaining high-quality work standards.
- Contributed to effective communication among team members by participating in regular meetings and training sessions.
- Emptied and decontaminated trash containers to efficiently reduce waste.
House Cleaner
Owner Operator
Palmdale, CA
02.2011 - Current
- Managed cleaning schedules to ensure timely completion of all tasks.
- Trained new staff on efficient cleaning techniques and safety protocols.
- Developed customized cleaning plans based on client preferences and needs.
- Utilized industrial cleaning equipment to enhance productivity and effectiveness.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Mentored junior cleaners, fostering a collaborative and efficient work environment.
- Improved client satisfaction through consistent communication and feedback collection.
- Coordinated supply inventory, ensuring availability of necessary cleaning materials.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Dusted picture frames and wall hangings with cloth.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Emptied trashcans and transported waste to collection areas.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Adhered to professional house cleaning checklist.
- Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
- Collaborated with team members to complete large-scale projects within tight deadlines, ensuring top-quality results.
- Streamlined cleaning processes for faster service, utilizing effective time management strategies.
- Consistently met or exceeded weekly productivity goals, contributing to the overall success of the company.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Verified cleanliness and organization of storage areas and carts.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Washed and put away kitchen dishes, utensils and glassware.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Hang, cleaned and rehung draperies to maintain freshness.
- Handled requests for extra linens, toiletries and other supplies.
- Completed special housekeeping actions such as turning mattresses on set schedule.
Food Service Assistant
DOCS Surgical Hospital
Los Angeles, CA
11.2014 - 02.2026
- Assisted in food preparation and presentation for patient meals, ensuring adherence to dietary guidelines.
- Maintained cleanliness of kitchen and dining areas, following health and safety regulations.
- Collaborated with nursing staff to accommodate special dietary needs and preferences.
- Monitored inventory levels, reporting shortages to enable timely restocking of supplies.
- Provided support during meal service, facilitating efficient delivery to patients and staff.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Led initiatives to optimize workflow in kitchen operations, resulting in improved efficiency and satisfaction rates.
- Assisted in maintaining a clean and sanitary dining environment for the comfort of patrons.
- Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.
- Maintained proper food storage procedures, reducing waste and ensuring optimal freshness for all menu items.
- Collaborated with chefs on special event planning and execution by contributing ideas for menus suited specific themes or dietary needs.
- Prepared fresh, appetizing meals according to dietary guidelines and menu specifications.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in a positive dining experience.
- Assisted guests with menu choices, recommending pairings in alignment with preferences.
- Supported restaurant closing, restocking items and reporting shortages.
- Participated in quarterly training sessions to stay updated on new menu offerings, policies, or industry trends relevant to the role of a Food Service Assistant.
- Supported inventory management by accurately tracking supplies and alerting supervisor when restocking was necessary.
- Received deliveries from suppliers, verifying order accuracy and quality before stocking shelves or refrigeration units accordingly.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Monitored food quality and freshness throughout day.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Set up and broke down food service lines quickly to maintain service flow.
- Learned other teammates' work tasks to train as backup.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Food Service Worker
Palmdale Regional Medical Center
Palmdale, CA
01.2011 - 03.2025
- Prepared and served nutritious meals in compliance with dietary guidelines.
- Maintained cleanliness and sanitation standards in food preparation areas.
- Assisted with inventory management, ensuring timely restocking of supplies.
- Collaborated with healthcare staff to meet patient dietary needs effectively.
- Trained new employees on food safety protocols and operational procedures.
- Streamlined meal service processes, enhancing efficiency during peak hours.
- Monitored kitchen equipment for proper functioning, reporting maintenance needs promptly.
- Implemented feedback systems to improve meal quality based on patient preferences.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Developed and maintained positive relationships with customers to enhance service.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Learned other teammates' work tasks to train as backup.
- Set up and broke down food service lines quickly to maintain service flow.
Food Preparation Worker
Antelope Valley Medical Center
Lancaster, CA
10.2010 - 08.2023
- Prepared and assembled meals following strict dietary guidelines and safety standards.
- Operated kitchen equipment efficiently to ensure timely food production and quality control.
- Maintained cleanliness of workstations, adhering to health regulations and sanitation protocols.
- Assisted in training new staff on food preparation techniques and safety procedures.
- Collaborated with team members to streamline workflows and improve meal service processes.
- Monitored inventory levels, ensuring adequate supplies for continuous food preparation operations.
- Implemented best practices for food storage, minimizing waste and enhancing freshness of ingredients.
- Resolved operational challenges by adapting quickly to changing demands in a high-volume environment.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Packaged and stored food products following proper handling and preservation methods.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
- Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
- Organized and re-stocked various stations and self-service items.
- Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
- Supported the kitchen staff in maintaining a high level of cleanliness, ensuring compliance with all food safety regulations.
- Handled high-pressure situations calmly and professionally during peak hours of operation.
- Supported kitchen team by being responsive and pitching in to complete tasks.
- Demonstrated strong attention-to-detail when measuring ingredients and following recipes closely for best results.
- Assisted chefs in preparing high-quality meals, contributing to excellent customer satisfaction ratings.
- Guaranteed customer satisfaction by quickly delivering orders.
- Managed time to juggle multiple meal preparations simultaneously and complete job duties on time.
- Collaborated with team members to efficiently complete complex recipes, ensuring timely service to guests.
- Utilized organizational skills to maintain an orderly pantry system, simplifying ingredient retrieval during busy shifts.
Room Service Attendant
Southern California Hospital
Hollywood, CA
05.2011 - 07.2023
- Delivered high-quality food service to patients, ensuring timely and accurate order fulfillment.
- Maintained cleanliness and organization of service areas, adhering to health and safety regulations.
- Collaborated with kitchen staff to streamline meal preparation and delivery processes.
- Assisted in training new staff on proper service techniques and operational procedures.
- Contributed towards a welcoming atmosphere by providing a warm smile and personalized greeting upon each interaction with guests.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Led initiatives to enhance room service operations, resulting in improved workflow and patient experience.
- Implemented best practices for food handling, minimizing waste and improving service efficiency.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Supported colleagues during high-volume periods by stepping in and helping with tasks outside the scope of room service responsibilities when necessary.
- Handled guest complaints professionally, resolving issues quickly and efficiently to maintain satisfaction levels.
- Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
- Improved efficiency in the room service department by assisting with food preparation and plating.
- Met guests' needs by delivering meals and snacks and retrieving additional items.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Demonstrated strong communication skills while coordinating with kitchen staff to ensure accuracy and completeness of orders before delivery.
- Contributed to positive team dynamics by collaborating with colleagues across various departments for seamless service delivery.
- Managed accurate billing for all delivered items, ensuring proper charges were applied to guest accounts.
- Actively participated in ongoing training programs to continuously improve job performance and knowledge of industry best practices.
- Handled guests dry cleaning orders and delivered any packages that arrived for guests.
- Protected guests by following proper food handling procedures.
- Effectively multitasked during peak periods without compromising on quality or timeliness of order fulfillment.
- Garnished completed orders and arranged foods to please customers.
- Successfully maintained inventory levels of room service supplies, placing orders as needed according to demand patterns.
- Enhanced guest satisfaction by promptly delivering room service orders and addressing special requests.
- Assisted management in developing new menu offerings based on trends observed from frequent room service requests from guests.
- Answered quests inquiries and questions about hotel's menu.
- Organized food platters, set up tables, and identified each food portion.
- Elevated overall dining experience for guests by ensuring prompt removal of used dishes after meals were finished.
- Navigated challenging situations calmly under pressure, maintaining professionalism at all times while working on solutions swiftly.
- Verified accuracy and quality of orders before delivery.
Education
High School Diploma -
Desert Sands Chatter School
Palmdale, CA06-2012
Skills
- Patient room cleaning
- Reliability and punctuality
- Sanitation procedures
- Healthcare facility standards
- Professional attitude
- Patience and tolerance
- Multi-tasking skills
- Guest service
- Organizational growth
- Meal preparation
- Phone etiquette
- Food presentation
- Complaint handling
- Menu memorization
- Issue resolution
- Order verification
- Dessert preparation
- Kitchen assistance
- Team collaboration
- Hygiene practices
- Food preservation and storage methods
- Food storage
- Food assembly
- Preparation techniques
- Quality control
- Prep station maintenance
- Portion control
- Multitasking
- Quick learner
- Positive attitude
- Customer service
- Strong work ethic
- Cleaning and sanitation
- Productivity and efficiency
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Food Service Assistant
DOCS Surgical Hospital
11.2014 - 02.2026
EVS Technician
White Gloves
04.2012 - Current
Room Service Attendant
Southern California Hospital
05.2011 - 07.2023
House Cleaner
Owner Operator
02.2011 - Current
Food Service Worker
Palmdale Regional Medical Center
01.2011 - 03.2025
Food Preparation Worker
Antelope Valley Medical Center
10.2010 - 08.2023
High School Diploma -
Desert Sands Chatter School