SARAH AHMED
Scarborough,Ontario
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Marketing Assistant
Greater Oshawa Chambers Of Commerce-Oshawa Tourism
2024.01 - Current
- Bolstered customer retention rates by contributing to the development of an engaging loyalty program.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Supported the development of profitable partnerships by conducting market research and identifying potential collaboration opportunities.
- Expanded market share with well-executed competitor analysis studies informing strategic business decisions.
Customer Service Supervisor
Barburrito Canada
2023.01 - Current
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Championed a customer-centric approach within the team, consistently encouraging empathy and understanding when interacting with clients.
Education
Master of Management - Business Management
Trent University
Oshawa, ON03.2024
Skills
- Financial Planning
- Investments
- Customer Relationship Management (CRM)
- Administrative Support
- Mutual Funds
- Commercial Banking
- Interpersonal Skills
- Analytical Skills
- Personal Banking
- Written Communication
- Leadership
- Teamwork
- Microsoft Excel
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Native or Bilingual
Certification
- IFC /Mutual Funds Certification from IFIC - 2024
Timeline
Marketing Assistant
Greater Oshawa Chambers Of Commerce-Oshawa Tourism
2024.01 - Current
Customer Service Supervisor
Barburrito Canada
2023.01 - Current
Master of Management - Business Management
Trent University
- IFC /Mutual Funds Certification from IFIC - 2024
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