Sarah
Brampton,ON
Summary
During my time as Hospitality Head in high school, I developed excellent customer interaction and multitasking abilities by organizing events and assisting guests. My experience has equipped me with the ability to work efficiently in a fast-paced environment, collaborate with a team, and ensure a positive experience for customers. Additionally, my background in public speaking has helped me build confidence, creativity, and attention to detail- qualities I believe align well with Tim Hortons commitment to quality service.
Overview
1
1
year of professional experience
Work History
Hospitality Manager
High School Students
05.2022 - 02.2023
- Increased customer service ratings significantly through personable service.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Evaluated team performance regularly, recognizing outstanding contributors while addressing gaps through targeted coaching sessions or additional training as required.
- Organized special events and promotions, resulting in increased bookings and repeat business.
- Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
- Greeted guests upon arrival and offered assistance.
Education
Diploma Program - Law Clerk
Humber College
Toronto, ON04.2026
Skills
Strong verbal communication and active listening
Customer service and problem-solving abilities
Ability to work efficiently in a fast-paced environment
Teamwork and collaboration
Cash handling and basic POS system knowledge
Time management and multitasking
Languages
English
Professional Working
Hindi
Native or Bilingual
Timeline
Hospitality Manager
High School Students
05.2022 - 02.2023
Diploma Program - Law Clerk
Humber College
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