Sarafina Moore
Vacaville,CA
Overview
2
2
years of professional experience
Work History
Receptionist (Temporary)
Carbahal & Company
02.2024 - 04.2024
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled cash transactions and maintained sales and payments records accurately.
Receptionist
Hometax &Bookkeeping
02.2023 - 02.2024
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected payments, processed transactions and updated relevant records.
Tax Preparer Intern
H & R Block Tax Services
01.2022 - 04.2022
- Prepared individual, trust, partnership and corporate tax returns.
- Prepared various tax forms and documentation associated with tax compliance, audits and refunds.
- Calculated local, state, federal and international taxes.
- Interviewed clients to obtain information such as taxable income, deductibles and expenses.
- Organized client tax documents to facilitate quick preparation of tax returns.
- Reviewed clients' current tax processes to identify inefficiencies, providing enhancements to improve procedures and reduce tax exposure.
Skills
- Scheduling
- Bookkeeping
- Service-oriented mindset
- Office management
- Meticulous and organized
- Calm demeanor
- Reception desk management
- Multi-line phone system operation
- Organization skills
- Technical support
- Clerical support
- Mail distribution
Timeline
Receptionist (Temporary)
Carbahal & Company
02.2024 - 04.2024
Receptionist
Hometax &Bookkeeping
02.2023 - 02.2024
Tax Preparer Intern
H & R Block Tax Services
01.2022 - 04.2022