SARA DANIELA SASTRE QUINTERO
Boulevard Chevrier,QC
Summary
A hardworking professional with strong abilities in customer service, multitasking, and time management. Dedicated to delivering a positive and memorable experience for every customer. Known for providing reliability and maintaining a sharp focus on customer satisfaction and teamwork. Skilled in troubleshooting and maintaining material handling equipment. Capable of comprehending and following detailed instructions to effectively complete work tasks. Committed to contributing to team success with a focus on excellence and a willingness to go above and beyond in completing tasks.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Crew Member
Mcdonals
Brossard, Quebec
04.2024 - Current
- Assisting in the preparation of food items, including hamburgers, wraps, and other menu items.
- Serving food quickly to ensure positive guest experiences.
- Checking expiration dates on all products before serving to customers.
- Restocking kitchen supplies, including food products and utensils.
- Assembling and serving meals according to specific guest requirements.
- Storing food in designated areas, following wrapping, dating, food safety, and rotation procedures.
- Cleaning the restaurant area by sweeping floors, wiping tables, and emptying trash receptacles.
- Following all safety guidelines while operating equipment such as slicers, fryers, and ovens.
- Preparing beverages, including coffee drinks, smoothies, and milkshakes, according to company standards.
- Monitoring the quality of food served to ensure it meets company standards for presentation and temperature.
- Wiping down tables and equipment, sweeping floors, and refilling stock as needed.
- Packaging menu items into bags or trays and placing drink orders into carriers.
- Maintaining high standards of customer service during high-volume work shifts and fast-paced operations.
- Examining packages and food for damage or quality and notifying to the Shift Manager.
Assistant
Importadora Cherokee y Toyota
Bogotá, Colombia
12.2017 - 07.2023
- Reception of deliveries, checking packages, and updating orders in the internal database.
- Packing and labeling merchandise to prepare for loading and shipment to customers.
- Operating the cash register efficiently and accurately, processing payments by cash, check, credit card, or automatic debit.
- Issuing receipts, refunds, credits, or changes due to customers.
- Management of accounts receivable and payable.
- Daily update on banking activities, including deposits, withdrawals, transfers, and check cashing.
- Analyzing sales data daily to identify areas of improvement.
- Performing administrative tasks such as filing paperwork or preparing documents.
- Examination of packages and goods for damage and notifying vendors for replacement.
- Updating inventory and production information using Excel and Google Sheets.
- Resolving complex and escalated support issues.
- Processing requests and supply orders and pulling materials to successfully prepare orders.
- Report of concerns and recommendations from clients and employees to senior management.
- Handling incoming calls and directing callers to the appropriate department or employee.
- Executing record-filing systems to improve document management and organization.
- Installing and performing minor repairs to hardware, software, or peripheral equipment.
- Performing skills to resolve problems in a reasonable amount of time.
- Reading technical manuals or attending conferences and seminars to maintain knowledge of hardware and software.
- Designing website.
Social Media Developer
Shalom Music Inc
Bogotá, Colombia
10.2020 - 12.2022
- Designed Website.
- Designing visual and graphic images/videos to use on multiple platforms.
- Increasing traffic on YouTube and Google by developing and implementing attention-grabbing plans.
- Managing and executing banner, video, and other non-text link ad campaigns on Google Ads.
- Examination analytics to gauge success of campaigns.
- Schedule content for publication on social media at ideal times.
- Reporting and monitoring social media campaign success.
- Creation of graphs and charts detailing data analysis results.
Volunteer
Ministerio de Aproyo y Restauración Mishpaja
Bogotá, Colombia
- Assistance on, and organizing programs, events, and activities to drive outreach initiatives.
- Distribution of packages, boxes, food and gifts donated.
- Preserving a safe work environment by maintaining clean workstations and pallet area.
- Staging and sorting multiple types of products for donation.
- Packing boxes and stock using organizational guidelines.
- Totalizing number of boxes or units in loading docks to confirm proper completion of donated boxes.
- Carrying necessary tools and supplies to transportation vehicles, and storing them in proper storage areas after use.
Education
Professional Certificate - Music Production
Berklee College of Music, Berklee Online
06.2022
High School Diploma -
Gimnasio Cristiano Shekinah
Bogotá, Colombia11.2017
Skills
- Professional and Mature
- Reliable & Trustworthy
- Excellent Multitasking
- Willingness to Learn
- Verbal and Written Communication
- Menu Memorization
- Preparation
- Customer Service
- Teamwork and Collaboration
- Data Management
- Reporting and Documentation
- Document Control
- Technical Support Understanding
Languages
Spanish
Native/ Bilingual
English
Full Professional
Certification
- Word, Excel, PowerPoint.
- Google Drive, Sheets, Ads, forms.
- Apple keynote, pages, numbers.
- Dropbox.
- Outlook.
- Adobe acrobat.
- Wix.
Timeline
Crew Member
Mcdonals
04.2024 - Current
Social Media Developer
Shalom Music Inc
10.2020 - 12.2022
Assistant
Importadora Cherokee y Toyota
12.2017 - 07.2023
- Word, Excel, PowerPoint.
- Google Drive, Sheets, Ads, forms.
- Apple keynote, pages, numbers.
- Dropbox.
- Outlook.
- Adobe acrobat.
- Wix.
Volunteer
Ministerio de Aproyo y Restauración Mishpaja
Professional Certificate - Music Production
Berklee College of Music, Berklee Online
High School Diploma -
Gimnasio Cristiano Shekinah
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