Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sara Carmina Alegre

Fairfield

Summary

Dedicated and customer-focused professional with proven experience in passenger service and front office operations. Skilled in providing exceptional customer service, handling check-ins, reservations, and inquiries with efficiency and professionalism. Adept at managing high-pressure situations, resolving customer issues, and ensuring smooth daily operations in hospitality and transport environments. Known for strong communication skills, attention to detail, and a friendly, approachable demeanor. Committed to creating a welcoming and organized environment for guests and travelers alike.

Overview

8
8
years of professional experience

Work History

Passenger Service Agent

Menzies Aviation
02.2022 - 09.2023
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
  • Educated passengers on safety procedures and provided assistance to disabled passengers
  • Checked in luggage and confirmed all carry-on items met federal guidelines.

Front Desk Receptionist

Parisian Hotel
06.2016 - 11.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.

Concierge

Studio City Hotel
08.2015 - 06.2016
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Coordinated transportation arrangements for guests, leading to seamless travel experiences.

Education

High School Diploma -

Macau Sam Yuk Middle School
Macau, China
06-2010

Skills

  • Passenger assistance
  • Customer service management
  • Baggage handling
  • Strong organization
  • Hospitality services
  • Staff training
  • Problem-solving abilities
  • Time management
  • Listening skills

Timeline

Passenger Service Agent

Menzies Aviation
02.2022 - 09.2023

Front Desk Receptionist

Parisian Hotel
06.2016 - 11.2019

Concierge

Studio City Hotel
08.2015 - 06.2016

High School Diploma -

Macau Sam Yuk Middle School

Similar Profiles

CREATE PROFILE
Sara Carmina Alegre