Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarabpreet Singh

Surrey

Summary

Client-focused professionals with extensive experience in customer service, team lead, sales, analyst, accounting and operations, complemented by an MBA in Business Administration. I am skilled in building trusted client relationships, resolving complex issues and promoting financial products to help clients achieve their goals. Experienced in cash handling, CRM system, and leveraging digital tools to deliver seamless banking and retail experiences. Recognized for exceeding sales targets, improving client satisfaction, and demonstrated accountability, teamwork, and adaptability in fast-paced environments.

Overview

7
7
years of professional experience
3
3
Languages

Work History

Sales Consultant (Team Leader)

Bell Canada (Virgin Plus)
09.2024 - Current
  • Front-end Customer Service Representative and Managed Cash/transaction.
  • Acting Store Leader during manager’s absence.
  • Built and maintained strong client relationships through proactive communication, upselling, and effective resolution of technical and service-related inquiries.
  • Utilized HIVE-CRM tool daily to manage customer accounts and track sales performance.
  • Led retail team and managed daily operations, ensuring consistent customer service. Provided leadership to maintain team performance and service standards.
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.

CSR & Floor Operations Coordinator

Michael's Store
12.2023 - 09.2025
  • Delivered consistently positive customer service experience through attentive service, accurate cash transactions and personalized product support.
  • Demonstrated leadership by coordinating team efforts on tasks and projects, ensuring timely completion and high-quality outcomes.
  • Managed shipping/receiving operations and maintained accurate stock records.
  • Adapted to shifting store priorities by seamlessly transitioning between sales floor, cashier, and operational duties.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.

CSR, Cashier & Loader

RONA (Lowe's)
07.2023 - 10.2023
  • Customer Service and Front-End Cashier.
  • Transacting cash efficiently and accurately.
  • Assisted customers in selecting appropriate Hardware, Lumber, and Paint products.
  • Prepare Online orders from Packaging to Shipment for customers.

Customer Service Support Advisor

BT Global Service Pvt. Ltd (British Telecom)
03.2023 - 06.2023
  • Provided technical voice support, increased sales and resolved customer issues.
  • Strengthened customer relationships and improved retention by resolving issues promptly.
  • Maintained accurate customer records and handled account processing.

Sr. Representative Operations (Team Leader)

Concentrix (Convergys India Service Private Limited)
06.2021 - 03.2023
  • Provided Customer Service Support as Sales Agent for Chat and Voice process.
  • Researched, calmed, and rapidly resolved client conflicts to prevent loss of business sales.
  • Exceeded sales targets by implementing effective sales techniques.
  • Trained new hires in voice processing and customer service protocols.
  • Increased customer satisfaction by promptly addressing concerns and providing effective solutions.

Quality Control Analyst

Teleperformance
08.2020 - 05.2021
  • Managed backend operations for Google Shopping Process.
  • Conducted product identification and categorization to streamline e-commerce operations.
  • Improved overall production efficiency by identifying and resolving quality control issues.
  • Enhanced product quality by conducting thorough analyses and implementing corrective actions.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.

Account Executive

AHNP & Associates (CA FIRM)
07.2018 - 03.2020
  • Handled GST return filing and reconciliation.
  • Conducted internal audits and maintained financial records using Tally ERP 9.
  • Proficient in MS Office (Word, Excel) for financial documentation and reporting.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.

Education

Master of Business Administration -

University Canada West
Vancouver, BC
09.2024

Bachelor's in Commerce -

IEC University
HP, India
06.2018

Skills

  • Customer Relationship Management (CRM)
  • Client Retention
  • Team Leadership & Training
  • Cash Handling & Account Support

Time management

Sales funnel management

Community networking

Strategic planning

Account reconciliation

Timeline

Sales Consultant (Team Leader)

Bell Canada (Virgin Plus)
09.2024 - Current

CSR & Floor Operations Coordinator

Michael's Store
12.2023 - 09.2025

CSR, Cashier & Loader

RONA (Lowe's)
07.2023 - 10.2023

Customer Service Support Advisor

BT Global Service Pvt. Ltd (British Telecom)
03.2023 - 06.2023

Sr. Representative Operations (Team Leader)

Concentrix (Convergys India Service Private Limited)
06.2021 - 03.2023

Quality Control Analyst

Teleperformance
08.2020 - 05.2021

Account Executive

AHNP & Associates (CA FIRM)
07.2018 - 03.2020

Master of Business Administration -

University Canada West

Bachelor's in Commerce -

IEC University

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