SARABJYOT SINGH THITREYA
surrey,Canada
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Pal n Paul INC
BC
01.2024 - Current
- Inbound Client Solutions Agent for Pal n Paul inc
- Assisting clients and agents with issues regarding billing, direct fulfilment, disputes and general questions regarding telecommunications and the provided services
- Performing in a metric-based system and surpassed the sales goals such as, robot garden mowers and pool cleaners sold per volume of calls
Sales Representative
cell city solutions
BC
02.2022 - 12.2023
- Serviced mobile phone client accounts for costumers
- Assessed client needs based on current objectives, supply and demand, and new products in market
- Developed customer relationships with costumers and marketing new services and products
- Cooperated with the sales and marketing team leaders to determine best products to promote or withdraw
Sales Manager
Phantom realtors
01.2021 - 01.2022
- Managed customer accounts and customer relationships
- Established relationships with key customers, providing personalized service and support
- Provided coaching and feedback to staff on an ongoing basis in order to improve job performance
- Conducted regular training sessions with sales team members to ensure effective sales techniques were used
- Managed sales team activities by evaluating needs of each territory and participating in sales calls
- Managed a team of 10+ sales representatives across multiple markets
- Created and executed strategic sales plan, expanding customer base and extending global reach
Education
Bachelor - information technology
Sabarmati university
HSC -
Guru Nanak Khalsa College
MumbaiSSC -
Maharashtra Board
Skills
- Account updating
- Product Knowledge
- Complaint resolution
- Report Generation
- Consultative Sales
- Call Management
- Data Entry
- Inbound and Outbound Calling
- Scheduling
- Paperwork Processing
Languages
- English, Advanced
- Punjabi, Advanced
References
References available upon request
Certification
- Customer Value Optimization Specialist DigitalMarketer.
- Microsoft Office Specialist (MOS) - Microsoft.
- LiveChat Expert LiveChat, Inc.
- Google Analytics Individual Qualification (IQ) – Google.
- Certified Customer Service Professional (CCSP) - National Customer Service Association.
Timeline
Customer Service Representative
Pal n Paul INC
01.2024 - Current
Sales Representative
cell city solutions
02.2022 - 12.2023
Sales Manager
Phantom realtors
01.2021 - 01.2022
Bachelor - information technology
Sabarmati university
HSC -
Guru Nanak Khalsa College
SSC -
Maharashtra Board
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