Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
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SARABJOT SINGH NARANG

SARNIA

Summary

Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.

Overview

11
11
years of professional experience

Work History

DELIVERY DRIVER

INSTACART
05.2024 - Current
  • Delivered groceries efficiently while adhering to safety and quality standards.
  • Implemented best practices for handling perishable items, ensuring freshness upon delivery.
  • Enhanced customer satisfaction by providing exceptional service and resolving issues effectively.

CUSTOMER SERVICE MANAGER

WALMART
03.2023 - 04.2024
  • Led customer service team to enhance operational efficiency and improve customer satisfaction.
  • Streamlined communication processes between departments to resolve customer issues more effectively.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.

CASHIER/SELF CHECKOUT ATTENDANT/CUSTOMER SERVICE REP

WALMART
03.2020 - 02.2023
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer, ensuring balanced registers at end of shifts.
  • Assisted customers with product inquiries, enhancing overall shopping experience.
  • Collaborated with team members to streamline checkout procedures and reduce wait times.
  • Managed returns and exchanges while adhering to company policies and guidelines.
  • Built relationships with customers to encourage repeat business.

CUSTOMER FULFILLMENT ASSOCIATE

WALMART
12.2018 - 02.2020
  • Streamlined order processing by coordinating inventory management and ensuring accurate stock levels.
  • Trained new associates on fulfillment procedures and best practices for optimal performance.
  • Implemented process improvements that increased efficiency in order picking and packing operations.
  • Maintained compliance with safety protocols and company policies to ensure a secure work environment.

ASSISTANT MANAGER MARKETING

M.C.N SPORTS
09.2014 - 04.2017
  • Led team to enhance customer service standards, resulting in improved client satisfaction.
  • Analyzed sales data to identify trends, informing strategic decisions for product promotions.
  • Coordinated marketing initiatives to boost brand visibility and drive customer engagement.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Education

P.G DIPLOMA - BUSINESS HUMAN RESOURCE MANAGEMENT

LAMBTON COLLEGE
SARNIA, ON
08-2018

MBA - MARKETING & FINANCE

PUNJAB TECHNICAL UNIVERSITY
JALANDHAR, PUNJAB
08-2014

B.COM PROFESSIONAL - undefined

GURU NANAK DEV UNIVERSITY
01.2012

Skills

  • Customer service

  • Time management skills

  • Punctual and reliable

  • Problem-solving

  • Positive attitude

  • Teamwork and collaboration

Languages

English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional

Hobbies and Interests

TRAVELING, SPORTS ACTIVITIES, PHOTOGRAPHY, SOCIAL HELPING, COOKING, INTERNET SURFING

Timeline

DELIVERY DRIVER

INSTACART
05.2024 - Current

CUSTOMER SERVICE MANAGER

WALMART
03.2023 - 04.2024

CASHIER/SELF CHECKOUT ATTENDANT/CUSTOMER SERVICE REP

WALMART
03.2020 - 02.2023

CUSTOMER FULFILLMENT ASSOCIATE

WALMART
12.2018 - 02.2020

ASSISTANT MANAGER MARKETING

M.C.N SPORTS
09.2014 - 04.2017

B.COM PROFESSIONAL - undefined

GURU NANAK DEV UNIVERSITY

P.G DIPLOMA - BUSINESS HUMAN RESOURCE MANAGEMENT

LAMBTON COLLEGE

MBA - MARKETING & FINANCE

PUNJAB TECHNICAL UNIVERSITY

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