Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sarabjot Kaur

Patiala,Punjab

Summary

Experienced Customer Service Manager with over 5.5 years of hands-on experience in Canada, leading frontline teams, managing inventory and cash flow, and ensuring smooth daily operations. Skilled in team scheduling, problem-solving, and maintaining high customer satisfaction in fast-paced environments. Holds a degree in Business and is now seeking to transition into a role with a leading accounting or business firm to further develop professionally. Strong communication skills in English and a proven ability to adapt, lead, and deliver results. Skilled at coordinating schedules, improving operational efficiency, and maintaining high service standards. Known for strong English communication skills, attention to detail, and a proactive approach to problem-solving. Eager to apply hands-on operational knowledge in a corporate environment to further develop in the fields of accounting and business administration.


Overview

5
5
years of professional experience

Work History

Supervisor

Tim Hortons
01.2024 - 08.2025
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.

Manager

Masakali (Indian Resturant)
05.2022 - 03.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Seasonal Worker

Amazon
09.2023 - 01.2024
  • Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
  • Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
  • Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
  • Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
  • Collaborated with colleagues to ensure smooth operations during high-traffic times, minimizing wait times for customers.
  • Contributed to team success by consistently meeting or exceeding individual sales targets during seasonal periods.

Office Administrative Assistant

Securitas Security Services
02.2021 - 02.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Established administrative work procedures to track staff's daily tasks.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.

Convenience Store Manager

Asian Food Center
03.2020 - 09.2021
  • Ensured compliance with all local, state, and federal regulations related to store operations, safety protocols, and licensing requirements.
  • Safeguarded store and engaged in cash and inventory control through security equipment and procedures and eliminated store liability by adherence to applicable alcohol and tobacco regulations.
  • Handled cash transactions accurately while maintaining strict adherence to financial controls and security procedures.
  • Maintained high standards of cleanliness and organization within the store to create a pleasant shopping experience for customers.
  • Managed appropriate inventory levels of product at store to avoid shrink and waste, placed orders for inventory running low and evaluated sales performance of items to plan for future stocking strategy.
  • Completed daily paperwork on sales reporting, banking and payroll reporting.
  • Balanced multiple priorities simultaneously during peak business hours without sacrificing quality or customer satisfaction levels.
  • Protected employees and customers by providing safe and clean store environment in bathrooms, on shelves, floors and fridge doors and around store entrance.

Education

Diploma - Business Accountancy

Niagara College ON THE LAKE Campus
Niagara-on-the-Lake, ON
08-2021

No Degree - 12 Pass Out

Civil Lines
Patiala
03-2018

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Strategic planning
  • Team building
  • Analytical thinking
  • Relationship building
  • Project management
  • Public speaking
  • Project planning
  • Business administration
  • Financial management
  • Data analytics
  • Business development
  • Verbal and written communication
  • Policy and procedure development
  • Employee development
  • Workflow management
  • Budget management
  • Change management

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Supervisor

Tim Hortons
01.2024 - 08.2025

Seasonal Worker

Amazon
09.2023 - 01.2024

Manager

Masakali (Indian Resturant)
05.2022 - 03.2024

Office Administrative Assistant

Securitas Security Services
02.2021 - 02.2022

Convenience Store Manager

Asian Food Center
03.2020 - 09.2021

Diploma - Business Accountancy

Niagara College ON THE LAKE Campus

No Degree - 12 Pass Out

Civil Lines

Similar Profiles

CREATE PROFILE
Sarabjot Kaur