Sarabjit Kaur
Brampton
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
operation manager
- And overseeing supply chain and logistic department Trained operations team about the process , controls and audit related
- Standard operating process Preparing management related reports and analysing operating processes and efficiency related to human capital Assisting senior management team members to identifying trends in customer behaviour
- ACCOMPLISHENTS Achieved 30% improved sales through effectively managing customer feedback eco-system Collaborated with technology team to develop cloud-based solution for
- CRM Improved customer stickiness with focus on delivery TAT for regular clients
Aircraft Groomer
Delta Facilities Maintenance Inc
01.2023 - Current
- Maintained a safe working environment by adhering to safety guidelines and regulations during the grooming process.
- Contributed to overall operational success by ensuring timely completion of all assigned grooming tasks.
- Improved team efficiency through active collaboration with other groomers, resulting in faster turnaround times for aircraft cleaning.
LEAD
CUSTOMER BEHAVIOUR, MUTILINGUAL
10.2020 - 02.2022
- Has set up call-centre in 3 languages for Hiring, training, coaching and leading call-centre representatives Lead call-centre team by answering representative’s queries, guiding them through difficult calls or issues, diffusing angry customers Leading team meetings to deliberate and coach regarding process controls and practices and manage expectations with the management Assisting senior management team members to identifying trends in customer behaviour Preparing reports and analysing call center data to improve processes, ensure resource allocation to maximize efficiency and customer delight
OPERATIONS MANAGER
SUPPLY
09.2017 - 05.2020
- Addressed customer concerns with suitable solutions.
- Published customer satisfaction results from feedback forms and correspondence.
- Delivered positive customer experiences by implementing effective quality assurance practices.
Education
Certificate Course - Special Need Teacher Training Course
AP Teacher Training Institute
01.2022
Certificate Course - Yoga Instructor's Course
Vivekananda Yoga Institute
09.2018
Master of Arts - Religious Studies
PUNJABI UNIVERSITY
01.2012
Oner Year Certificate Course - Nursery Teacher Training
B.N.Khalsa Senior Secondary School
07.2007
DELHI Certificate Program on Networking (Unix, C++, Visual Graphics -
NIIT
01.1999
Skills
- Organised and indepentent
- Candidate, successful at
- Managing multiple priorities
- Management and customer
- Behaviour
- Team Management
- Problem Resolution
- Friendly, Positive Attitude
- Customer Service
- Relationship Building
- Good Work Ethic
Certification
Certified Yoga Instructor
Meditation Practitioner
ABOUTME
SARABJIT KAUR
LEAD CUSTOMER BEHAVIOUR
DATA MANAGEMENT
Languages
English
Elementary
Music
love to listen romantic songs from old Bollywood Hindi movies, along with traditional punjabi folk music.
Timeline
Aircraft Groomer
Delta Facilities Maintenance Inc
01.2023 - Current
LEAD
CUSTOMER BEHAVIOUR, MUTILINGUAL
10.2020 - 02.2022
OPERATIONS MANAGER
SUPPLY
09.2017 - 05.2020
operation manager
Certificate Course - Special Need Teacher Training Course
AP Teacher Training Institute
Certificate Course - Yoga Instructor's Course
Vivekananda Yoga Institute
Master of Arts - Religious Studies
PUNJABI UNIVERSITY
Oner Year Certificate Course - Nursery Teacher Training
B.N.Khalsa Senior Secondary School
DELHI Certificate Program on Networking (Unix, C++, Visual Graphics -
NIIT
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