Sarabjeet Singh
Hamilton
Summary
Developed expertise in customer relationship management within fast-paced, client-focused environment. Proficient in conflict resolution and data analysis, ensuring customer satisfaction and retention. Seeking to apply these transferable skills to new field, contributing to organizational success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Success Specialist
Soft Tech Cube
11.2023 - Current
- Provided technical support and troubleshooting for customers, ensuring quick resolution of product-related issues
- Responded to inbound customer tickets and calls, addressing concerns and answering product-related questions
- Delivered personalized training and product demonstrations to customers via phone and online webinars
- Collaborated with cross-functional teams to resolve customer issues and provide technical solutions
- Documented customer issues and worked with development teams to submit defects and requests for new features
- Fostered strong customer relationships through regular follow-ups and consultations
Technical Support Representative
USP Technology Company
12.2022 - 10.2023
- Assisted customers with product adoption, troubleshooting, and software-related questions
- Guided users through the onboarding process and provided ongoing support via email and phone
- Assisted in creating help guides, video tutorials, and FAQs to help users better understand the software
- Maintained an up-to-date knowledge of the product to offer technically accurate solutions and advice
- Worked with the development team to identify, log, and resolve software bugs
Education
High School Diploma -
Sault College of Applied Arts And Technology
Sault Ste. Marie, None08-2024
Skills
- Ability to quickly learn new software and technologies
- Highly organized with a focus on detail-oriented work
- Excellent problem-solving and analytical skills
- Ability to work independently and as part of a remote team
- Enthusiastic about staying up-to-date with technology trends
Certification
- Microsoft Certified, Dynamics 365 Sales Functional Consultant Associate - Microsoft.
- Advanced Negotiation Skills Certificate – The Negotiation Experts.
- Microsoft Office Specialist (MOS) Certification
Timeline
Customer Success Specialist
Soft Tech Cube
11.2023 - Current
Technical Support Representative
USP Technology Company
12.2022 - 10.2023
- Microsoft Certified, Dynamics 365 Sales Functional Consultant Associate - Microsoft.
- Advanced Negotiation Skills Certificate – The Negotiation Experts.
- Microsoft Office Specialist (MOS) Certification
High School Diploma -
Sault College of Applied Arts And Technology
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