Sarabjeet Kohli
Surrey
Summary
Dynamic and results-oriented professional with extensive experience in customer service and housekeeping, notably with Fraser Health Authority. Excelled in maintaining high cleanliness standards and enhancing customer satisfaction through exceptional service and effective communication. Demonstrated strong teamwork and problem-solving abilities, contributing to improved efficiency and safety protocols.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level porter position. Ready to help team achieve company goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
19
19
years of professional experience
Work History
Housekeeper
Fraser Health Authority, Royal Columbian Hospital
10.2022 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Conducted routine inspections of guest rooms and public spaces to ensure adherence to cleanliness standards.
- Moving patients from one room to another as required . transporting patients belongings as required . provide patient comfort by utilizing resources and materials ,as well as providing fresh bedding .
- provide physical support to porters as required
- Report observations of the patient to nursing station . I have the ability to multitask and work as a part of the teem
Warehouse Worker
FedEx
10.2021 - 10.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
Courier
FedEx
10.2021 - 10.2022
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Followed company policies and procedures during shift.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Drove safely at all times to avoid accidents and harm.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Utilized GPS navigation systems to navigate faster routes.
Front End Assistant
Costco
03.2020 - 09.2020
- Worked flexible schedule and extra shifts to meet business needs.
- Managed multiple projects simultaneously while adhering to strict deadlines and maintaining exceptional quality standards.
- Troubleshot complex technical issues, ensuring uninterrupted functionality of the website and its features.
- Conducted usability testing and resolved issues to ensure seamless user experiences.
- Built relationships with customers to encourage repeat business.
- Collaborated with team members to ensure smooth operations during busy periods.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Front End Cashier
Kmart Clothing
10.2010 - 10.2014
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
Customer Service Representative
Kush Libas
11.2005 - 05.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Family owned business
Education
Bachelor of Arts -
Bundelkhand University
Jhansi 04-2005
Skills
- Teamwork
- Housekeeping
- Customer service
- Health and safety compliance
- Excellent oral and written communication
- Customer-oriented
- Physically strong
- Complex Problem-solving
- Guest relations
- Staff training
- Safety protocols
- Strong work ethic
- Safety awareness
- Safety and security
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Housekeeper
Fraser Health Authority, Royal Columbian Hospital
10.2022 - Current
Warehouse Worker
FedEx
10.2021 - 10.2022
Courier
FedEx
10.2021 - 10.2022
Front End Assistant
Costco
03.2020 - 09.2020
Front End Cashier
Kmart Clothing
10.2010 - 10.2014
Customer Service Representative
Kush Libas
11.2005 - 05.2010
Bachelor of Arts -
Bundelkhand University
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